Cluster Night Team Leader

Unite Students; London; On-site; GBP 37,000; Full time

Job summary

Unite Students is seeking a Cluster Night Team Leader to lead night operations across a cluster of properties in London. This role requires a natural leader with experience in managing teams, maintaining safety, and supporting student wellbeing during night shifts. You'll enjoy competitive compensation, various benefits, and a supportive workplace culture.

Benefits

Discretionary annual bonus

33 days paid holiday

Generous pension scheme

Healthcare Cash Plan

Employee Assistance Programme

Wellbeing platform

Gym benefit

Enhanced Family Leave

Annual ShareSave scheme

Employee Life Assurance

Qualifications

• Experience as a Line Manager, Supervisor or Team Leader is essential.
• Must have a full UK/EU driver's license.
• Comfortable working overnight across London.

Responsibilities

• Lead a night team to maintain a safe and welcoming environment.
• Support the training and development of team members.
• Manage a medium-sized team across a cluster of properties.

Skills

Team Leadership

Communication

Problem Solving

Cultural Awareness

Job description

Social network you want to login/join with:

Cluster Night Team Leaders work 5 night shifts out of 7, between 10:00pm and 07:00am. Shift pattern variations may apply.

Salary: In the region of £37,000 per annum (depending on experience), plus bonus and benefits

Essential: Experience as a Line Manager, Supervisor or Team Leader

Would you lend your ear to someone in need?

If you value and show concern for others and are a natural night owl, we have room for you in a company that will recognise, reward, and support you to reach your potential.

We are Unite Students, a progressive FTSE 100 company, and the leading provider of purpose-built student accommodation in the UK. We are looking for people with positive attitudes and a caring nature to join our Customer Operations Team as a Cluster Night Team Leader to help us provide outstanding service to our students.

You will lead a Night Team in your Cluster and Region, ensuring a safe, secure, and welcoming night-time environment for students. This includes listening and assisting students in need, responding to situations, and being a point of escalation for your team.

You will be able to:

• Support the Regional Night Manager in building and developing a motivated, engaged, high-performance team
• Manage a medium-sized team across a Cluster of properties
• Oversee routine activities, delegate tasks, and set targets
• Support training and development of team members
• Ensure responsiveness to student issues
• Support student wellbeing in vulnerable or difficult situations
• Ensure safety and security through regular building checks

You will lead from the front to:

• Provide a welcoming front of house reception service
• Conduct regular building checks for safety and cleanliness
• Perform adhoc housekeeping and maintenance duties as needed
• Deliver training sessions, workshops, and toolbox talks
• Support local and regional teams as a point of escalation

What we look for in you:

• A self-starter, able to work under instruction and on initiative
• Full UK/EU drivers license
• Comfortable working overnight across London
• Confident leader, able to motivate and manage a team
• Fair delegate, considering team strengths and weaknesses
• Decisive in responding to in-the-moment events
• Effective communicator, active listener, logical point-making
• Calm and focused under pressure
• Detail-oriented
• Able to work independently and as part of a team
• Respectful of diverse cultures, beliefs, and backgrounds

What You`ll Get in Return

• Discretionary annual bonus
• 33 days’ paid holiday, including bank holidays and holiday buying scheme, plus long service days
• Generous pension scheme (employer contributions 5%-11%)
• Health and wellbeing benefits: Healthcare Cash Plan, Employee Assistance Programme, Wellbeing platform, Gym benefit
• Enhanced Family Leave: 18 weeks full pay for birthing parents, 4 weeks for non-birthing parents
• Additional benefits: ShareSave scheme, Life Assurance, discounts portal, and more