Cluster Night Manager (Temporary Cover)

Scotsman; City of Edinburgh; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading hotel in Scotland seeks an experienced Night Receptionist to oversee operations during night shifts. In this role, you will manage team performance, handle guest services, and ensure safety protocols across multiple properties, making it ideal for individuals with a strong background in hospitality and night management.

Benefits

TRONC electronic tips

Wagestream - pay as you earn

30% off food and cinema tickets

Hotel and apartment discounts

Staff meals on duty

Flexible working opportunities

Career development through training programs

Qualifications

• 2–3 years of experience in hotel front office or night management.
• Strong knowledge of night audit processes and financial reconciliation.
• Proven experience managing teams across multiple sites.

Responsibilities

• Act as the senior point of contact during night shifts.
• Complete and review night audit processes, ensuring accurate reporting.
• Provide professional responses to guest queries and oversee night team.

Skills

Communication

Team Management

Decision Making

Tools

PMS systems (e.g., Opera, Protel)

Job description

Who we are?

Named for the ground-breaking national newspaper that took up residence in these beautiful Baroque buildings, The Scotsman Hotel of today is a luxury hotel retaining many of its original features. Our Meetings & Event spaces combine a sense of occasion with all the flexibility and state of the art facilities that you would expect from one of Scotland’s most historic Hotels.

The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more

We are looking for an experienced and talented Night Receptionistto join our fantastic venue.

What is in it for you?

As part of Scotsman Hospitality, you’ll be part of a dynamic, collaborative team across some of Edinburgh’s most iconic and characterful hotels. This is a great opportunity to gain valuable multi-property leadership experience within a short-term contract, with the potential for further opportunities across the groupyou will have access to the following benefits that include:

• TRONC electronic tips – Our staff keep 100% of tips earned in venues.
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Staff meals on duty.
• Flexible working opportunities.
• Career development through our Scotsman Steps training programme.

The Role:

Night Operations Management

• Act as the senior point of contact during night shifts across all cluster properties.
• Coordinate and support night teams remotely, ensuring consistent standards and communication.
• Oversee and assist with the nightly operations at The Scotsman Hotel, including reception duties and guest interactions.
• Conduct virtual or scheduled check-ins with staff across the cluster to ensure performance and compliance.

Night Audit & Reporting

• Complete and review night audit processes for each property, ensuring accurate reporting of revenues and end-of-day reconciliations.
• Generate and distribute financial and operational reports to senior leadership each morning.
• Investigate and resolve discrepancies, ensuring adherence to financial controls and audit standards.

Guest Service & Issue Resolution

• Provide prompt and professional responses to guest queries, complaints, or emergencies overnight.
• Support VIP arrivals and manage special requests or late check-ins/check-outs.
• Ensure a warm and secure guest environment throughout all properties.

Security & Safety Oversight

• Monitor property safety through direct inspections (Scotsman) and staff check-ins (other properties).
• Respond to and manage emergency situations including fire alarms, medical incidents, or security breaches.
• Liaise with external emergency services when required.

Team Supervision & Support

• Supervise and guide night team members across the cluster, offering training, performance feedback, and support.
• Ensure handovers are communicated clearly with day teams for all properties.

The Person:

Essential:

• Minimum 2–3 years of experience in hotel front office or night management roles.
• Strong knowledge of night audit processes and financial reconciliation.
• Proven experience in managing teams, preferably across multiple sites.
• Excellent written and verbal communication skills.
• Ability to work independently and make sound decisions under pressure.

Desirable:

• Familiarity with hotel PMS systems (e.g., Opera, Protel, or similar).
• Previous experience in boutique or lifestyle hotels.
• Knowledge of Edinburgh city centre and hospitality landscape.

The Process:

If you think this is the role for you then apply now and a member of the venueteam will be in touch.