Cluster Manager - Aberdeenshire

Nationwide; Aberdeen City; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Private medical insurance

Annual performance-related bonus

Pension

Training and development

Salary sacrifice benefits

Life assurance

Wellbeing program

Volunteer days

Job summary

Nationwide is recruiting a Cluster Manager for the Aberdeenshire area. You will lead your own branch and up to five local branches, ensuring top‑quality front‑of‑house service and guiding teams to deliver exceptional customer outcomes.

You will champion the digital journey and the financial wellbeing of customers, while living the company values in a dynamic, collaborative environment. This role is based in Aberdeen and involves a 35‑hour week on a secondment.

Qualifications

• Proven experience leading teams in a customer‑facing environment.
• Understanding of regulatory and risk/compliance considerations in retail banking.
• Strong communication and people management skills.

Responsibilities

• Lead your own branch and up to 5 local branches, ensuring exceptional front‑of‑house customer experience.
• Educate customers on the digital journey and support their financial needs.
• Model Nationwide values and behaviours; lead by example in a fast‑paced environment.

Skills

Leadership

Customer service

Stakeholder management

Regulatory knowledge

Retail banking

Communication

Remote management

Job description

This is an exciting role in Branch Network, providing great leadership and inspiring, coaching, challenging, and motivating those around them. Cluster Managers will be passionate about providing exceptional service and deliver a simply brilliant experience.

We are looking for a Cluster Manager for our branch in Aberdeenshire.

This role isa6 month secondment opportunity workingfull-time, 35 hours per week,

The core role of our Cluster Managers is to deliver the very best performance through their people by keeping our Purpose, Strategic Aims and Values & Behaviours at the heart of all they do, whilst developing their team with stretching goals to build capability and ambition.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change; as such, applications from redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Uncompromisingly Customer, whatever our role

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• Access to private medical insurance


• A highly competitive pension to help you build a strong foundation for retirement


• Access to an annual performance-related bonus


• Training and development to help you progress your career


• A great selection of additional benefits through our salary sacrifice scheme


• Life assurance to provide peace of mind for you and your loved ones in the event of your death


• Wellhub – access to a range of free and paid options for health and wellness


• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What you’ll be doing

You’ll be responsible for leading your own branch as well as up to 5 additional, local branches, and reporting to the Area Manager as well as ensuring allbranches within your area deliver an exceptional front-of-house experience while educating our customers on the digital journey.

You’ll also help to grow our brand and undertake well-being visits with colleagues, supporting our customers with their financial needs. Additionally, you’ll be an advocate of our purpose and brand, and you will lead by example in consistently demonstrating our values and behaviours in a fast-paced environment where flexibility is key.

About you

The requirements for this role are:

• Proven experience of interacting and dealing with customers, staff, external stakeholders and senior colleagues


• Strong leadership skills


• Good remote management capabilities across multiple sites


• Solid business acumen with the ability to build strong relationships in the community and with key stakeholders


• Knowledge and understanding of regulatory requirements, risk and compliance


• Good understanding of Retail Banking products and services, and how to ensure our product mix and penetration align with the delivery of a business strategy and services


• Excellent leadership and communication skills

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind


• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand


• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development


• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Job Info

• Apply Before 09/11/2026, 10:55 PM