Cluster General Manager

Xpress Recruitment; City of Edinburgh; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading recruitment agency is seeking a Cluster GM in Edinburgh. This role encompasses managing daily operations, overseeing financial aspects, and ensuring staff are well-trained in brand knowledge to enhance customer experiences. The candidate should ideally have experience as a 'Wet Lead Operator' and possess strong operational and financial skills.

Qualifications

• Experience as a 'Wet Lead Operator' preferred.
• Strong financial management skills.
• Ability to train and support staff effectively.

Responsibilities

• Oversee day-to-day operations and manage financial budgets.
• Collaborate with suppliers on product offerings and promotions.
• Ensure excellent staff training and customer service experiences.

Job description

The Job:

As Cluster GM, you will be fully responsible for the day-to-day operations, including all financial budgets, GPs, and payroll, in line with all agreed business forecasts. You will work in collaboration with nominated suppliers on brand and product offerings, such as promotions. Your responsibilities include ensuring staff are trained and supported with industry-leading brand knowledge and experience, enabling your team to serve both established and new customers effectively, providing excellent product and venue experiences that encourage repeat visits.

The Person:

We are ideally seeking an experienced “Wet Lead Operator” rather than a branded