Cluster Facilities Manager

Audley Group; High Wycombe; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in retirement living seeks a Cluster Facilities Manager to oversee maintenance operations across two locations. The role requires strong leadership to ensure the safety and satisfaction of residents through effective team management and high-quality facilities. Candidates should have experience in facilities management and excellent problem-solving skills, along with the ability to develop a dedicated maintenance team.

Benefits

Company pension scheme with 5% contribution

25 days holiday plus 8 Bank holidays

Life Assurance - 3 x Annual Salary

50% discount on food and drinks at restaurants

Guest suites at staff rates in luxury villages

Excellent learning and development opportunities

Free membership to employee discount portal

Free membership to Healthcare Cash Plan Scheme

Refer a friend bonus scheme

Qualifications

• Proven experience in maintenance management in hospitality or senior living.
• Multi/dual site management experience preferred.
• Strong leadership and interpersonal skills.

Responsibilities

• Supervise and lead maintenance and grounds teams.
• Develop maintenance policies and ensure regulatory compliance.
• Manage budgets and coordinate with contractors.

Skills

Leadership

Problem-Solving

Attention to Detail

Education

Qualification in Facilities Management or Engineering

IOSH Managing Safely Certification

Tools

Maintenance Management Systems

Microsoft Office

Job description

Across two locations - Stokenchurch and Henley-on-Thames

We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our two brands, Mayfield Villages and Audley Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and swimming pools. And, of course, exceptional service throughout. What's more, through our dedicated care teams we provide owners as well as customers out in the local community with the support they need to remain independent. It's retirement, but not as the UK has known it.

Role Purpose

The Cluster Facilities Manager will be responsible for the efficient operation and maintenance of all physical aspects across two of our retirement village. This includes overseeing the maintenance of buildings, grounds, equipment, and systems to ensure the safety, comfort, and satisfaction of our owners.

The Cluster Facilities Manager will have the support of a grounds and maintenance team across the two locations. Our owners’ quality of life and care depend upon the safe and exceptional standard of the facilities we provide, as well as the facilities within their home. The Cluster Facilities Manager is responsible for building an exceptional team, ensuring that they and their work meet the standards required by the owners on our sites and the business.

Principal Accountabilities and Responsibilities:

• Supervise and lead a team of maintenance and grounds team members, including hiring, training, scheduling, and performance management.
• Collaborate with other departments, such as operational management, leisure, housekeeping, reception, and sales to coordinate maintenance activities and support overall operational goals.
• Develop and implement maintenance policies, procedures, and standards to ensure compliance with regulatory requirements and industry best practices.
• Day-to-day responsibility of all legislative controls, processes and procedures working closely with the General Manager, Senior General Manager, Group Health & Safety Manager and departmental staff.
• Conduct regular inspections of buildings, grounds, and equipment to identify maintenance needs and prioritise repairs.
• Generate, co-ordinate, and oversee preventative maintenance programs to prolong the life of assets and minimise disruptions to owners.
• Manage maintenance budgets and expenditures, seeking cost-effective solutions without compromising quality or safety.
• Liaise with contractors, vendors, and suppliers to obtain quotes, negotiate contracts, and oversee work performed on-site.
• Respond promptly to maintenance emergencies and address owner concerns in a timely and professional manner.
• Collaborate with other departments, such as operational management, leisure, housekeeping, and reception, to coordinate maintenance activities and support overall operational goals.
• Maintain accurate records of maintenance activities, equipment inventory, and work orders using maintenance management systems.
• Stay informed about industry trends, new technologies, and best practices in maintenance management to continuously improve operations and service delivery.
• Visit each location on a frequency determined by the needs of each village.Ensuring time across both Villages, is managed effectively on a priority and strategic basis.
• Prepare business presentations - share action plans with team members and owners where required (e.g. cyclical painting programs).
• Available for emergency calls to assist colleagues as needed.

Key Skills & Requirements:

• Proven experience in maintenance management, preferably in a senior living or hospitality environment.
• Multi/dual - site experience preferred
• Relevant qualification in Facilities Management, Engineering, or related field preferred.
• Qualification within health and safety working practices - IOSH Managing Safely
• Strong leadership and interpersonal skills with the ability to motivate and develop a team.
• Experience in managing budgets and controlling costs.
• Maintenance planning and project management.
• Excellent problem-solving abilities and attention to detail.
• Knowledge of building regulations, health, safety, and environmental standards.
• Proficiency in maintenance management systems and Microsoft Office.
• Valid driver's license and reliable transportation.
• Flexibility to respond to emergencies and work occasional evenings or weekends as needed.
• Have excellent all-round technical knowledge and experience of general trades.
• Pool plant operator’s knowledge preferable.

In Return You Will Receive:

• Competitive salary
• Company pension scheme, with a 5% company contribution
• 25 days holiday plus 8 Bank holidays
• Life Assurance 3 x Annual Salary
• 50% discount on food and drinks at all of our restaurants nationwide
• Guest suites at staff rates at all of our luxury villages nationwide
• Excellent learning and development opportunities
• Free membership to our employee discount portal with access to discounts at all major retailers.
• Free membership to our Healthcare Cash Plan Scheme
• Refer a friend bonus scheme

Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’ Facilities Manager - Maintenance Manager

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