Cluster Development Support Officer

NHS; Port Talbot; On-site; GBP 27,000 - 31,000; Part time

Job summary

A prominent healthcare organization in Port Talbot is seeking a well-organized Cluster Development Support Officer to provide essential administrative support across various workstreams. This Band 4 position focuses on governance, financial tracking, and the delivery of primary care services. Candidates should have strong organizational, communication, and IT skills and be enthusiastic about making an impact in local community health.

Benefits

Professional development opportunities

Supportive team culture

Qualifications

• Educated to Diploma level qualification or equivalent.
• In-depth knowledge of corporate procedures and operational procedures.
• Evidence of ongoing personal development.

Responsibilities

• Provide administrative support to the Cluster Development Team.
• Assist with financial tracking processes.
• Support data analysis and reporting.

Skills

Organizational skills

Confidentiality

Communication skills

Time management

IT proficiency

Education

Diploma level qualification

Tools

Microsoft Office

Job description

Job summary

An exciting new opportunity has arisen, we are seeking a well-organised and proactive Cluster Development Support Officer to join our Primary Care & Therapies Group.

This Band 4 role is central to delivering high-quality administrative support to the Cluster Development Team and the wider Performance and Planning function. The successful applicant will be instrumental in maintaining effective governance, financial tracking, and service delivery across eight clusters, supporting the team in achieving local and national healthcare objectives.

If you're looking for a role that makes a real impact on the health and wellbeing of local communities, this could be the perfect opportunity.

Main duties of the job

This post provides key administrative support across multiple workstreams in the Primary Care & Therapies Group. The role includes:

• Supporting the Cluster Development Team in day-to-day administrative functions, including meeting coordination, minute-taking, document production, and database management.

• Contributing to planning, governance, and financial tracking processes aligned with Welsh Government and Health Board priorities.

• Supporting the wider Performance and Planning function through data analysis, reporting, and maintaining up-to-date records to inform decision-making.

• Assisting with implementation of cluster programmes, service evaluations, and grant scheme administration.

• Acting as a point of contact for internal and external stakeholders to maintain effective communication across the team and partnership forums.

The post holder will be expected to work independently, manage multiple priorities, and contribute to the delivery of sustainable, well-governed primary care services.

About us

At Swansea Bay University Health Board, we believe our staff are our greatest asset--and we want you to feel confident and supported as you begin or continue your NHS career with us. As part of one of the UK's largest and most forward-thinking healthcare organisations, you'll have access to a wealth of professional development opportunities, a supportive team culture, and the chance to make a real impact.

The Primary Care & Therapies Group plays a critical role in shaping sustainable, community-based healthcare through innovation, collaboration, and strong partnerships. In this role, you'll be part of a dynamic team that works closely with colleagues across eight clusters, local authorities, third-sector partners, and national programmes to improve the health and wellbeing of our population.

We are proud to be an inclusive employer. We welcome applications from everyone--regardless of sex, race, religion or belief, disability, sexual orientation, gender identity, marital status, pregnancy or maternity status. Our core values--Caring for Each Other, Working Together, and Always Improving--are at the heart of everything we do, including our commitment to equality and fairness.

If you're looking for a rewarding role with excellent career prospects--set in a vibrant and cosmopolitan city--look no further.

Details Date posted

21 July 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,898 to £30,615 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

130-AC128-0725

Job locations

Neath Port Talbot Hospital (Block A)

Baglan Way

Port Talbot

SA12 7BX

Job description Job responsibilities

Please see the attached job description and person specification for a detailed outline of the job requirements. This is available for you bilingually, in English and Welsh.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Job description Job responsibilities

Please see the attached job description and person specification for a detailed outline of the job requirements. This is available for you bilingually, in English and Welsh.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Person Specification Qualifications & Knowledge Essential

• Educated to Diploma level qualification or Advanced Keyboard skills/qualification e.g. RSA 111 (or equivalent)
• In-depth and detailed knowledge and understanding of corporate procedures, the structure, policies, plans, regulations, management, and operational procedures of the Organisation acquired through on the job training, short courses, and experience.
• Evidence of commitment to ongoing personal development

Experience Essential

• Experience of working in a complex organisation providing comprehensive administrative/PA service within a team
• Experience of setting up and using filing/IT systems in a large organisation
• Experience of dealing with confidential information, prioritising, and responding appropriately
• Experience of dealing with members of staff / the public and external bodies professionally and sensitively and to maintain a high standard of confidentiality

Aptitude and abilities Essential

• Ability to use the full suite of Microsoft office including virtual platforms
• Ability to take comprehensive formal minutes and transcriptions
• Able to understand and maintain confidentiality
• Excellent organisation/time management and communication skills
• Ability to provide an efficient, prompt, and accurate secretarial service

Person Specification Qualifications & Knowledge Essential

• Educated to Diploma level qualification or Advanced Keyboard skills/qualification e.g. RSA 111 (or equivalent)
• In-depth and detailed knowledge and understanding of corporate procedures, the structure, policies, plans, regulations, management, and operational procedures of the Organisation acquired through on the job training, short courses, and experience.
• Evidence of commitment to ongoing personal development

Experience Essential

• Experience of working in a complex organisation providing comprehensive administrative/PA service within a team
• Experience of setting up and using filing/IT systems in a large organisation
• Experience of dealing with confidential information, prioritising, and responding appropriately
• Experience of dealing with members of staff / the public and external bodies professionally and sensitively and to maintain a high standard of confidentiality

Aptitude and abilities Essential

• Ability to use the full suite of Microsoft office including virtual platforms
• Ability to take comprehensive formal minutes and transcriptions
• Able to understand and maintain confidentiality
• Excellent organisation/time management and communication skills
• Ability to provide an efficient, prompt, and accurate secretarial service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Swansea Bay University Health Board

Address

Neath Port Talbot Hospital (Block A)

Baglan Way

Port Talbot

SA12 7BX

Employer's website

https://sbuhb.nhs.wales/ (Opens in a new tab)

Employer details Employer name

Swansea Bay University Health Board

Address

Neath Port Talbot Hospital (Block A)

Baglan Way

Port Talbot

SA12 7BX

Employer's website

https://sbuhb.nhs.wales/ (Opens in a new tab)