Cluster Development Support Officer

Integrated Care System; Port Talbot; On-site; GBP 22,000 - 29,000; Full time

Job summary

A healthcare organization in Wales seeks a Cluster Development Support Officer to enhance their Primary Care & Therapies Group. This role involves delivering high-quality administrative support, ensuring effective governance, and contributing to planning and financial tracking. Ideal candidates possess strong organizational skills and relevant qualifications, supporting healthcare initiatives to improve community wellbeing.

Qualifications

• Educated to Diploma level qualification or Advanced Keyboard skills.
• Experience of working in a complex organisation providing comprehensive administrative service.
• Ability to deal with confidential information sensitively.

Responsibilities

• Provide key administrative support across multiple workstreams.
• Support planning, governance, and financial tracking processes.
• Act as a point of contact for stakeholders to maintain effective communication.

Skills

Microsoft Office Suite

Excellent organization skills

Communication skills

Education

Diploma level qualification or equivalent

Job description

An exciting new opportunity has arisen, we are seeking a well-organised and proactive Cluster Development Support Officer to join our Primary Care & Therapies Group.

This Band 4 role is central to delivering high-quality administrative support to the Cluster Development Team and the wider Performance and Planning function. The successful applicant will be instrumental in maintaining effective governance, financial tracking, and service delivery across eight clusters, supporting the team in achieving local and national healthcare objectives.

If you're looking for a role that makes a real impact on the health and wellbeing of local communities, this could be the perfect opportunity.

Main duties of the job

This post provides key administrative support across multiple workstreams in the Primary Care & Therapies Group. The role includes:

Supporting the Cluster Development Team in day-to-day administrative functions, including meeting coordination, minute-taking, document production, and database management.

Contributing to planning, governance, and financial tracking processes aligned with Welsh Government and Health Board priorities.

Supporting the wider Performance and Planning function through data analysis, reporting, and maintaining up-to-date records to inform decision-making.

Assisting with implementation of cluster programmes, service evaluations, and grant scheme administration.

Acting as a point of contact for internal and external stakeholders to maintain effective communication across the team and partnership forums.

The post holder will be expected to work independently, manage multiple priorities, and contribute to the delivery of sustainable, well-governed primary care services.

About us

At Swansea Bay University Health Board, we believe our staff are our greatest asset--and we want you to feel confident and supported as you begin or continue your NHS career with us. As part of one of the UK's largest and most forward-thinking healthcare organisations, you'll have access to a wealth of professional development opportunities, a supportive team culture, and the chance to make a real impact.

The Primary Care & Therapies Group plays a critical role in shaping sustainable, community-based healthcare through innovation, collaboration, and strong partnerships. In this role, you'll be part of a dynamic team that works closely with colleagues across eight clusters, local authorities, third-sector partners, and national programmes to improve the health and wellbeing of our population.

We are proud to be an inclusive employer. We welcome applications from everyone--regardless of sex, race, religion or belief, disability, sexual orientation, gender identity, marital status, pregnancy or maternity status. Our core values--Caring for Each Other, Working Together, and Always Improving--are at the heart of everything we do, including our commitment to equality and fairness.

If you're looking for a rewarding role with excellent career prospects--set in a vibrant and cosmopolitan city--look no further.

Job responsibilities

Please see the attached job description and person specification for a detailed outline of the job requirements. This is available for you bilingually, in English and Welsh.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Person Specification

Qualifications & Knowledge

• Educated to Diploma level qualification or Advanced Keyboard skills/qualification e.g. RSA 111 (or equivalent)
• In-depth and detailed knowledge and understanding of corporate procedures, the structure, policies, plans, regulations, management, and operational procedures of the Organisation acquired through on the job training, short courses, and experience.
• Evidence of commitment to ongoing personal development

Experience

• Experience of working in a complex organisation providing comprehensive administrative/PA service within a team
• Experience of setting up and using filing/IT systems in a large organisation
• Experience of dealing with confidential information, prioritising, and responding appropriately
• Experience of dealing with members of staff / the public and external bodies professionally and sensitively and to maintain a high standard of confidentiality

Aptitude and abilities

• Ability to use the full suite of Microsoft office including virtual platforms
• Ability to take comprehensive formal minutes and transcriptions
• Able to understand and maintain confidentiality
• Excellent organisation/time management and communication skills
• Ability to provide an efficient, prompt, and accurate secretarial service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.