Cluster Accommodation Manager

Perle Hotels Ltd.; Portree; On-site; GBP 40,000 - 46,000; Full time

Job summary

Perle Hotels Ltd. is seeking a Cluster Accommodation Manager to oversee operations across three hotels in Portree, Isle of Skye. This full-time role requires an experienced individual passionate about guest service and operational excellence. The manager will lead teams, ensure the highest service standards, and collaborate with various department heads to drive performance and guest satisfaction, all while enjoying competitive benefits in a beautiful location.

Benefits

Time off in lieu (TOIL) plus 28 days holiday

Company pension

Discretionary up to 10% performance bonus

Heavily subsidized accommodation

Free 24-hour Skye Gym membership

Refer a friend bonus

Hotel and F&B discounts

Friends & family discounted hotel rates

Employee Assistance Programme

Cycle to work scheme

Qualifications

• Experience as a Rooms Division/Accommodation Manager or similar roles.
• Strong organizational and communication skills.
• Experience managing department heads and HR processes.

Responsibilities

• Oversee hotel operations across three locations.
• Ensure consistent service excellence and compliance.
• Conduct regular meetings to review performance and guest experience.

Skills

Guest-focused

Financial acumen

Critical thinking

Problem-solving

Organizational skills

Communication skills

Job description

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** Winner of the Kings Award for Enterprise 2024! **

Perle Hotels are seeking a senior manager to lead the team by supporting the Cluster General Manager on the Isle of Skye. We are looking for an experienced Cluster Accommodation Manager in Portree, Isle of Skye, overseeing three hotels.

This is a full-time, permanent role working 45 hours a week, Monday through Sunday, with at least one shift at reception per hotel weekly. Responsibilities include managing reception, housekeeping, nights, and porterage teams across the three hotels, conducting regular room checks and audits.

The ideal candidate will be guest-focused, with sound financial and commercial acumen, and sympathetic to operational needs. You will manage our Executive Head Housekeeper, Relief Night Manager, and Reception Supervisors, collaborating with the Food & Beverage Manager and Head Chefs. You will report to the Cluster General Manager.

The role involves overseeing operational and financial performance, approving rotas, ensuring team training and guest service consistency, and holding regular meetings with key managers and online discussions with the Central Support team in Edinburgh.

The ideal candidate:

• Has experience as a Rooms Division/Accommodation Manager or similar roles in smaller properties or multisite resorts.
• Is guest-centric and passionate about service quality.
• Knows when to assist in operations and when to lead and support teams.
• Has experience managing department heads, HR processes, and developing SOPs.
• Possesses strong organizational and communication skills.
• Has critical thinking and problem-solving abilities.
• Displays warmth and care towards guests and team members.

What's in it for you?

• Salary of £40,000 per year
• Time off in lieu (TOIL) plus 28 days holiday
• Company pension
• Discretionary up to 10% performance bonus
• Heavily subsidized accommodation (senior management flat)
• Free 24-hour Skye Gym membership
• Refer a friend bonus
• Hotel and F&B discounts
• Friends & family discounted hotel rates
• Employee Assistance Programme
• Cycle to work scheme

Who are we?

Perle Hotels is a small luxury hotel group in Scotland, offering modern, beautifully restored hotels in Highland locations, designed to provide tranquility and luxury.

Where?

The Bosville Hotel, Portree - a restored 18th-century cottage with central location and scenic views.

The Marmalade Hotel, Portree - a 4-star hotel with historic and contemporary design, offering stunning views.

The Bracken Hide Hotel, Portree - a new four-star wilderness hotel on 52 acres, close to Portree.

What you will be doing:

• Ensuring consistent service excellence across all accommodation departments.
• Promoting a culture of guest service excellence.
• Collaborating with F&B and culinary teams to ensure smooth daily operations.
• Holding regular meetings with managers to review performance and guest experience.
• Covering shifts for managers as needed to ensure service continuity.
• Scheduling and overseeing staff training.
• Ensuring health and safety compliance and conducting inspections.
• Implementing and reviewing SOPs across departments.
• Handling daily inquiries, grievances, and operational issues promptly.
• Managing supplies and liaising with suppliers and staff to ensure operational efficiency.
• Fostering positive employee relations through regular communication and team meetings.