Clubhouse Associate

Cantor Fitzgerald; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Cantor Fitzgerald is seeking a Clubhouse Associate to elevate the member experience in a vibrant building environment. The ideal candidate will exhibit exceptional communication and hospitality skills, ensuring a welcoming atmosphere while managing day-to-day operations. Your role includes supporting members and organizing events, creating a community-focused environment.

Qualifications

• Passionate about building relationships and hospitality.
• Impeccable communication skills with high attention to detail.
• Ability to create order and plan ahead.

Responsibilities

• Control the flow of the building and ensure member safety.
• Provide world-class hospitality and support to members.
• Monitor building operations and assist with events.

Skills

Communication

Attention to Detail

Relationship Building

Hospitality

Adaptability

Job description

Knotel Holdings LLC is 100% owned by Newmark Partners L.P. Newmark Group, Inc. (Nasdaq: NMRK), together with its subsidiaries (“Newmark”), is a world leader in commercial real estate, seamlessly powering every phase of the property life cycle. Newmark’s comprehensive suite of services and products is uniquely tailored to each client, from owners to occupiers, investors to founders, and startups to blue-chip companies. Combining the platform’s global reach with market intelligence in both established and emerging property markets, Newmark provides superior service to clients across the industry spectrum. Newmark generated revenues in excess of $2.9 billion for the year ending December 31, 2021. Newmark’s company-owned offices, together with its business partners, operate from approximately 160 offices with over 6,200 professionals around the world.

About The Opportunity
As a Clubhouse Associate, you’ll develop your sales, marketing, creative, and professional skills. You are a strong communicator, with the ability to build strong professional relationships and empathize with people’s needs. Members rely on you for a wide range of things from hot coffee in the morning to a warm smile when they are having an off day. You are the weather maker of the building, always having a pulse of what is going on and where we can enhance the member experience.

Key Responsibilities:

• Control the flow of the building during the set business hours and monitor the screening process of all members and guests.
• Being the first impression of the organization and general point of contact for our member’s questions or concerns.
• Ensuring a smooth operation by moving quickly and effortlessly around the space.
• Ensuring that our members feel safe and comfortable with a reliable place to work.
• Ensure building Specific forms are up to date including pet forms, filming requests, bike room requests, etc.
• Answers any questions from member and educate new members on our house rules and membership policies
• Understand who our members are and provide world class hospitality each day.
• Report any maintenance issues using the correct channels and ensure these are followed through
• Assist other departments as and when necessary

Events And Membership

• Support the programming in your building and evaluate events based on attendance, satisfaction, and impact on the members.
• Celebrate members’ successes and milestones through surprise and delights.
• Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc).
• Be knowledgeable of the local neighborhood and make recommendations for members and their guests.
• Know and explain Clubhouse policies and procedures and communicate, inform, and update members on building issues.
• Write and send updates relating to building or events..
• Identify and connect members when opportunities arise.

Qualifications:

• You’re passionate about building relationships and hospitality.
• You have impeccable communication skills and high attention to detail!!
• You’re energized by meeting people and work well in a team because you like supporting a bigger picture.
• You can create order out of chaos and are always planning ahead.
• You’re resilient, super adaptable, and can work autonomously.
• You take particular pride in presenting professionally!

Job Requirements

• Must be legally authorized to work in the country in which the building is located

Availability

• Willing to work a flexible schedule including evenings and weekends.
• Willing to work a 5 days out of 7, including weekends
• Shifts will be between 7am - 10pm Mon - Fri and 9am - 6pm Sat/Sun with ad hoc evenings if required.

About the company

Cantor Fitzgerald is an American financial services firm that was founded in 1945.

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