Clubhouse Assistant London (Part-Time)

TN United Kingdom; London; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a forward-thinking company as a Clubhouse Assistant in London, where your passion for cycling and customer service can shine. This part-time role offers the chance to engage with customers in a vibrant café environment, delivering legendary experiences while promoting a culture of cycling. You will be the face of the brand, ensuring that every visitor feels welcomed and valued. With a commitment to employee investment, the company provides a supportive atmosphere and unique benefits, including generous discounts. If you thrive in dynamic settings and love cycling, this is the perfect opportunity for you.

Benefits

50% Apparel Discount

Discount for Family and Friends

Qualifications

• Experience in luxury retail and café environments.
• Passionate about customer experiences and cycling.

Responsibilities

• Deliver exceptional customer service and maintain relationships.
• Drive sales by understanding customer needs and presenting solutions.

Skills

Customer Service

Luxury Retail Experience

Barista Training

Communication Skills

Sales Skills

Cycling Knowledge

Job description

Social network you want to login/join with:

Clubhouse Assistant London (Part-Time), London

col-narrow-left

Client:

Rapha

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

3427cd00f7b2

Job Views:

11

Posted:

28.04.2025

Expiry Date:

12.06.2025

col-wide

Job Description:

THE ROLE

Key Responsibilities:

• Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Clubhouse visitors
• Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service
• Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions
• Provide expert Rapha product knowledge
• Understand the full café offering and recommend menu items to customers
• Create a friendly and welcoming environment, where the sport and culture of cycling can flourish
• Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication
• Maintain the highest Visual Merchandising and House-keeping standards
• Assist in the planning and delivery of Clubhouse Rides and Events
• Assist in the preparation of café offerings to support the chef as required
• Support the team and work together to create an inspiring and positive working environment

THE CANDIDATE

The ideal Clubhouse Assistant will have the following skills and qualities:

• Experience in a luxury retail environment
• Experience in a cafe environment/barista training would be an advantage
• Passionate about delivering legendary customer experiences
• A proven track record of delivering results and the drive to exceed expectations
• Personable and friendly – a good communicator that is approachable and engaging
• Ability to prioritise and demonstrate initiative
• Knowledge of the Rapha brand
• Ability to be flexible and agile to meet business needs
• Interested in cycling of any form or active sports is desirable
• An interest in coffee/barista training would also be an advantage

Working at Rapha:

We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer:

• We offer all our employees a 50% apparel discount and a discount for family and friends