Club Spa Receptionist

Harbour Hotels; Brighton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A premier hotel chain in Brighton is looking for a Spa Supervisor to lead the spa team and deliver exceptional guest experiences. The ideal candidate will have NVQ Level 2 & 3 qualifications, a passion for customer service, and the ability to upsell spa treatments. This role offers competitive salary and numerous benefits, including training opportunities and discounts on spa treatments and hotel stays.

Benefits

Discounted room rates across all Harbour Hotels

50% discount on ELEMIS and Temple Spa treatments

25% discount on food and drinks

Qualifications

• Passion for delivering exceptional service.
• Experience in managing spa reception duties.
• Ability to conduct various spa treatments including massage.

Responsibilities

• Welcome guests and members to the spa.
• Assist Spa Manager in daily operations.
• Conduct show rounds and upsell spa products.

Skills

Customer service excellence

Team leadership

Upselling treatments

Education

NVQ Level 2 & 3 qualified

Tools

TEMPLE SPA training

ELEMIS training

Job description

We have a superb opportunity for a Spa Supervisor with a passion to deliver consistently exceptional service who wishes to develop their career within a progressive company. You will be NVQ Level 2 & 3 qualified. Experience with TEMPLE SPA, ELEMIS training would be a distinct advantage. Your duties will include welcoming guests and members to the spa, making spa bookings, upselling treatments and spa products, conducting show rounds, cashing up, and managing general day-to-day spa reception duties.

As a Spa Supervisor, you will assist the Spa Manager in looking after our spa and leisure guests, lead and motivate the team to ensure consistency in guest service, and carry out a variety of treatments including massage. You should be knowledgeable, friendly, and committed to making every guest's visit memorable. Additionally, you will support your manager in maximizing revenue through careful diary management and proactive selling of high-quality spa treatments and products.

Who we are…

Harbour Hotels is a collection of prestigious hotels located in some of the most beautiful locations across the South. Our luxury portfolio includes coastal, country, and city properties, each with exciting restaurant concepts and our unique HarSPA brand. Our Brighton Harbour Hotel & Spa, situated right on the seafront, offers panoramic views across Brighton Pier, an award-winning restaurant, and a vibrant bar scene. The hotel features 79 modern rooms with tasteful interiors and a luxurious underground spa with treatment rooms, sauna, steam room, Scandinavian hot tubs, and hydrotherapy pool.

What’s in it for you…

• Discounted room rates across all Harbour Hotels
• 50% discount on ELEMIS and Temple Spa treatments at our 11 spas
• 25% discount on food and drinks in our bars and restaurants

Health & Wellbeing

• Mental health and wellbeing support for you and your immediate family
• 24/7 GP services
• Personalized nutrition and fitness advice
• Group Life Cover

Reward & Recognition

• Incentive schemes and opportunities to attend the Harbour Heroes awards

Development

• Excellent progression opportunities within Harbour Hotels
• Personalized career pathways and internal promotion opportunities
• On-the-job training and development

Other benefits

• Meals included during shifts
• Competitive salary
• Unique uniforms designed for Harbour Hotels