Club Receptionist - Part Time

Barnsley Football Club; Bolton; On-site; GBP 10,000 - 40,000; Part time

Job summary

Bolton Wanderers Football Club is seeking a part-time Club Receptionist to ensure guests receive a warm welcome and efficient service. Key responsibilities include greeting visitors, managing calls, and maintaining reception standards, contributing to an inclusive environment. This role requires previous receptionist experience and proficiency in Microsoft Office.

Qualifications

• Previous receptionist experience is required.
• Strong organisational skills and a problem-solving attitude are essential.
• Proficient in Microsoft Office Suite.

Responsibilities

• Greet all visitors in a warm and professional manner.
• Answer and respond to telephone calls and emails promptly.
• Manage the reception area and ensure it remains tidy and presentable.

Skills

Organisational skills

Problem solving

Proficiency in Microsoft Office Suite

Job description

To provide a professional and efficient front of house service at Bolton Wanderers Football Club, ensuring all guests receive a warm welcome and timely assistance. This role is pivotal in creating a great first impression and upholding the club's high standards of hospitality and customer service for all guests visiting the venue.

Main areas of responsibility

• Greet all visitors to the stadium in a warm, welcoming and professional manner.
• Answer and respond to telephone calls and emails promptly, directing calls appropriately.
• Managing the visitors logging system, signing in any contractors, ensuring the correct passes are issued.
• Assisting the Facilities Department with administration duties as required.
• Manage the reception area, keeping it tidy and presentable in line with company standards.

General Responsibilities

• BWFC seek to ensure that all children and young people are protected and kept safe from harm while they are with staff and volunteers within Bolton Wanderers activities. Everyone at Bolton Wanderers has a safeguarding responsibility to all work colleagues, fans and any vulnerable adults and children.
• Be an ambassador of the Group, providing excellent customer service at all times whilst portraying a professional image.
• Perform other duties as required, which are considered relevant to the post and to the objectives of the Group as identified by the Executive Assistant or Head of Facilities.
• Treat all colleagues as customers ensuring respectful positive outcomes across communications.
• Adhere to and abide by all BWFC policies, procedures, and guidelines especially remembering responsibilities to others under Equal Opportunities, Health and Safety, Equality and Diversity.
• This post is subject to a DBS disclosure.

About The Candidate

Experience

• Previous receptionist experience.

Knowledge, Skills and Qualities

• Proficient in Microsoft Office Suite.
• Resilience and problem solving attitude.
• Strong organisational skills.
• Ability to effectively prioritise work.

Experience

• Previous experience in a similar role.

About The Club

As a founder member of the Football League (EFL), Bolton Wanderers is a football club that is internationally renowned, having played in all four professional leagues of English football, as well as winning the FA Cup on four occasions.

Since the 2019 acquisition by Football Ventures (Whites) Ltd, a new chapter is underway for Bolton Wanderers and Bolton stadium Hotel, focused on actively shaping a dynamic and enduring future. We are committed to a distinctive approach, driving the club's progress with ambitious plans realised through practical, genuine and comprehensive strategies.

As we continue striving towards achieving greater success, we are looking for a part time Club Receptionist to join our team. In this role you are the first point of contact for all visitors and callers where it is vital that everyone receives a warm welcome and efficient service.

This role is part time working Monday to Friday 12pm-5pm plus matchdays.

As as equal opportunities employer, Bolton Wanderers Football Club is committedto the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

BWFC seek to ensure that all children and young people are protected and kept safe from harm while they are with staff and volunteers within Bolton Wanderers activities. Everyone at Bolton Wanderers has a safeguarding responsibility to all work colleagues, fans and any vulnerable adults and children.