Club Manager - Babington House

Soho House & Co.; Frome; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Weekly Pay

Team meal on shift

House Membership

Food & Drink discount

Staff room rate

Health and Dental

Life Assurance

Birthday day off

Staff discount – Cowshed & Soho Home

Paid charity days

Counselling sessions

Training & development

Team events

Job summary

Soho House & Co. is seeking a Club Manager in Frome to lead daily operations across hospitality, facilities, member services and events. You will drive service excellence, uphold brand standards, and inspire a culture of discretion and attentiveness among staff.

You will oversee recruitment, onboarding, training and ongoing development, while maintaining a profitable and safe environment for members and guests. An on-site leader with strong collaboration across departments is essential.

Qualifications

• Proven experience leading hospitality operations in premium brands.
• Ability to train staff on service standards and brand programmes.
• Strong people management, communication, and problem-solving skills.

Responsibilities

• Lead daily operations across hospitality, facilities, member services and events.
• Train and develop hourly staff on core values and service delivery.
• Collaborate across departments to ensure seamless guest interactions and consistency.
• Support recruitment by participating in interviews and evaluating candidates.
• Oversee onboarding and development to ensure polished, guest‑focused teams.
• Be visible on the floor, gather feedback, and communicate with kitchen and FOH teams.
• Resolve guest issues promptly to ensure a superior experience.
• Act as the on-site point of contact for staff requests and problem solving.

Skills

Leadership

Team management

Guest service

Brand standards

Interdepartmental collaboration

Recruitment support

Job description

The Role…

At Soho House, theClub Managerwill hold a central leadership role, overseeing all aspects of the daily operation to ensure a consistently exceptional experience for members, guests, and staff. With a strong focus on service delivery, team management, operational excellence, and upholding the Club’s brand values, the Club Manager acts as the on-site lead across departments—hospitality, facilities, member services, and events.

As a visible and approachable leader, you will inspire your team to uphold the Club’s culture of discretion, sophistication, and attentiveness, while maintaining a profitable, safe, and well-organised environment.

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Every House Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rate; Any Bedroom, Any House, $100 a night
• Private Health and Dental Care
• Life Assurance
• Day off on your birthday
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties…

• Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job
• Lead engaging training sessions on Soho House food and drink programs through storytelling, demos, and initiatives like “Cook House,” “House Tonic,” and “Club School.”
• Collaborate across departments to ensure every guest interaction is seamless, aligned with brand expectations, and delivered with consistency.
• Support recruitment efforts by identifying talent needs, participating in interviews, and evaluating candidates alongside People & Development.
• Oversee onboarding and development of new team members, ensuring the floor team is confident, polished, and guest-focused.
• Be visible on the floor and engaging with the members gaining feedback and noting any comments through the reporting channels and directly to the kitchen and front of house team
• Ensuring that members and guests have a great experience and resolving any issues before they depart
• Contact person for all staff for any requests and problems and being responsible and pro-active in problem solving