Club Manager

The Ivy Club; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An exclusive private members' club in the heart of London is seeking a dynamic Club Manager to lead daily operations and enhance member experiences. This role is pivotal in ensuring the highest levels of hospitality, overseeing a dedicated team, and managing events that reflect the club's elegance and sophistication. With a focus on member satisfaction, the Club Manager will implement strategic initiatives to foster relationships and drive membership growth. This prestigious establishment offers a competitive salary, career development opportunities, and a vibrant work environment where your contributions will make a significant impact.

Benefits

Competitive Industry Pay

Management Career Development Program

Extra Holiday Allowance

50% Staff Discount

Birthday Day Off

Access to Discounts on Retailers

Qualifications

• Proven experience in hospitality management with a focus on member satisfaction.
• Strong leadership skills with the ability to manage diverse teams.

Responsibilities

• Oversee daily operations ensuring high service standards.
• Build strong relationships with members and enhance their experience.
• Manage budget and financial performance of the club.

Skills

Hospitality Management

Customer Service

Event Management

Budget Management

Staff Leadership

Education

Degree in Hospitality Management or related field

Job description

Job Description

The Ivy Private Members' Club is an exclusive, members-only haven in the heart of London, offering a luxurious escape for those who appreciate sophistication. Inspired by the iconic Ivy restaurant, it combines elegance with top-tier service, featuring private dining, a stylish bar, and curated events.

The Private Members Club Manager is responsible for overseeing the daily operations, member experience, and financial performance of The Club. This role ensures the highest levels of hospitality, service, and exclusivity for members, maintaining a sophisticated and welcoming environment. The manager will lead the club's team, manage events, and implement strategies to enhance member satisfaction and retention.

Key Responsibilities:

Club Operations & Management

• Oversee the daily operations of the club, ensuring smooth and efficient service.
• Develop and enforce club policies, rules, and regulations.
• Maintain the club's facilities to a high standard, coordinating with maintenance and housekeeping teams.
• Ensure compliance with health, safety, and licensing regulations.

Member Relations & Experience

• Build and maintain strong relationships with members, ensuring a personalized and premium experience.
• Address and resolve member inquiries, concerns, and feedback in a professional manner.
• Organize and oversee exclusive events, dining experiences, and social activities to engage members.
• Monitor membership satisfaction and implement improvements based on feedback.

Staff Leadership & Team Management

• Recruit, train, and manage club staff, including reception, food & beverage, concierge, and housekeeping teams.
• Set performance goals and conduct regular staff evaluations.
• Foster a culture of excellence, professionalism, and outstanding customer service.
• Manage staff schedules and ensure adequate coverage for all areas.

Financial & Budget Management

• Develop and oversee the club's budget, ensuring profitability and cost control.
• Manage revenue streams, including membership fees, events, and food & beverage sales.
• Work with finance teams to track financial performance and implement cost-saving strategies.
• Negotiate contracts with suppliers and vendors to ensure quality and cost efficiency.

Marketing & Membership Growth

• Develop marketing strategies to attract and retain high-value members.
• Enhance the club's brand and reputation through strategic partnerships and events.
• Oversee digital and print marketing efforts, including newsletters, social media, and promotional campaigns.
• Organize exclusive events to showcase the club to potential members.

Benefits & Rewards:

• Competitive Industry Pay
• A Management Career Development Program, which includes online and practical assessments.
• Extra Holiday Allowance for length of service, up to 5 extra days after 5 years.
• 50% Staff Discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries with a gift voucher to dine in our restaurants.
• You can take your Birthday as a day off? - Guaranteed!
• Access to Discounts on 100s of retailers, health, entertainment, travel & more.

The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Us: Our shared CARING values help create an environment where we are happy, engaged, and care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.