Club Lounge Host

IHG Hotels & Resorts; Manchester; On-site; GBP 20,000 - 24,000; Part time

Job summary

A leading hotel chain in Manchester is seeking a dynamic Club Lounge Host to provide exceptional service to VIP guests and maintain a welcoming lounge environment. The role includes food and beverage service and requires strong communication skills and teamwork. This position offers competitive salary, guaranteed hours, and various employee perks including discounts and ample training opportunities.

Benefits

Competitive salary

Paid overtime

Paid holidays

Worldwide discounted room rates

Generous maternity/paternity pay

Qualifications

• Experience interacting with VIP guests is highly beneficial.
• A background in front office or food & beverage service is preferred.
• Previous food & beverage or customer service experience is desirable.

Responsibilities

• Provide exceptional service to VIP guests.
• Maintain a welcoming lounge environment.
• Assist with food & beverage service.
• Handle guest queries promptly and professionally.
• Anticipate guest needs and respond proactively.
• Work collaboratively with colleagues.

Skills

Exceptional service to VIP guests

Strong communication skills

Problem-solving ability

Teamwork and interpersonal skills

Ability to think ahead

Job description

Overview

The Manchester Deansgate Hotel is on the lookout for a dynamic Club Lounge Host. Join the excitement and become part of the IHG Hotels and Resorts family!

Welcome to the Manchester Deansgate Hotel, where modern luxury travel meets the vibrant spirit of Manchester. Nestled in the iconic Beetham Tower, this hotel features 279 elegantly designed rooms with stunning skyline views. Enjoy upscale amenities, including sky bar Cloud 23, 2 Rosette Podium Restaurant, an indoor pool, and a fitness centre. Perfect for both business and leisure travellers, with 14 meeting rooms and over 1,800 square feet of event space. Experience our commitment to redefining luxury travel, blending sophistication with the rich culture of Manchester. The Manchester Deansgate Hotel will fully transition to the InterContinental brand by 2027, enhancing your stay with our signature luxury and service.

Responsibilities

• Provide exceptional service to VIP guests and ensure a luxury hospitality standard (experience interacting with VIP guests and delivering high-level service within a Hotel would be highly beneficial).
• Maintain a welcoming, relaxing, and comfortable lounge environment (a background in front office or food & beverage service is preferred).
• Assist with food & beverage service, ensuring quality and presentation standards are met (previous F&B or customer service experience would be desirable).
• Handle guest queries and resolve issues promptly and professionally (strong communication skills and problem-solving ability).
• Anticipate guest needs and respond proactively (ability to think ahead and manage potential issues is a key element of this role).
• Work collaboratively with colleagues to deliver seamless guest experiences (teamwork and interpersonal skills are essential for this role).
• Work 16 hours per week across 2 shifts, weekend availability is essential.

Benefits and Development

• Financial security - Competitive salary, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay. Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders

If you are looking to join an iconic and sophisticated Hotel….click apply today to see where this adventure could take you!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the 'Apply' button. Start your journey with us today.