Club Host

Genting Casinos UK Ltd.; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading casino operation as a club host, where you will be the first point of contact for our guests, providing exceptional customer service. This role requires excellent communication skills and a willingness to work flexible hours, contributing to a welcoming atmosphere in our venue.

Benefits

Company-funded private GP helpline

Discount portal for retailers and leisure

Pension scheme

Life assurance

Employee assistance programme

Discounted gym membership

Mental health support

Family-friendly policies

Qualifications

• Previous reception experience preferred but not essential.
• Flexibility to work various shifts including nights and weekends.

Responsibilities

• Meet and greet all visitors in a professional and courteous manner.
• Handle guest check-in and administration tasks.

Skills

Customer service skills

Strong communication

IT skills

Interpersonal skills

Job description

JOB DESCRIPTION

Are you a friendly person who can warmly welcome our guests? Do you have strong communication skills?

A fantastic opportunity has arisen for a club host to join our team. As front-of-house, it is essential that you provide outstanding customer service and support to our guests while handling tasks such as guest check-in and administration. Previous reception experience is preferred but not essential.

Key skills and responsibilities include:

1. Meeting and greeting all visitors in a professional and courteous manner.
2. Good IT skills.
3. Excellent customer service skills.
4. A professional telephone manner.
5. Strong communication and interpersonal skills.
6. Flexibility to work various shifts, including nights and weekends.

In return for your commitment, we offer an excellent salary, development opportunities, and a wide range of employee benefits — read more details below.

WHAT WE OFFER

Along with an excellent salary, we are committed to providing our colleagues with a range of benefits including:

• Company-funded benefits such as a private GP helpline, discount portal for retailers, restaurants, leisure, and more.
• Pension scheme.
• Life assurance.
• Employee assistance programme: a confidential helpline offering 24/7 advice and counselling.
• 20% discounted gym membership.
• Mental health support.
• Family-friendly and wellbeing policies.

Flexible benefits* designed to suit individual needs:

• Health Cash Plan (level 1 is company funded).
• Critical illness cover.
• Dental insurance.
• Travel insurance.
• Health screening.

Rewards, recognition, development, and events include:

• Career development opportunities.
• Genting Academy: an online learning portal.
• Long service awards.
• Staff social fund.
• Annual Christmas presents.
• Social activities like pub quizzes, awards, and football tournaments.

*Subject to eligibility.

OUR BUSINESS

Genting Casinos is a leading leisure business in the UK, committed to delivering excellent service in our nationwide casinos. As part of the Genting Group, employing 62,000 people worldwide, we value our colleagues and customers and aim to provide a fantastic experience.

We are an inclusive and diverse employer, celebrating individuality and valuing contributions from all. If you need support during the interview process, such as guidance, advice, or adjustments, please contact us.