Cloud Telephony Technician

PLEASE HOLD (UK) LIMITED; Manchester; On-site; GBP 34,000; Full time

Job summary

An established industry player seeks a Cloud Telephony Technician to enhance client interactions and support sales with technical expertise. In this dynamic role, you will create impactful presentations, troubleshoot existing telephony configurations, and provide valuable insights into cloud telephony systems. Your attention to detail and strong communication skills will be essential as you work closely with clients and internal teams to ensure optimal performance and satisfaction. Join a leading audio branding agency with a global reach and make a significant impact on client success while working in a fast-paced environment.

Qualifications

• Experience in troubleshooting and improving telephony configurations.
• Strong understanding of Cloud Telephony/UCaaS/CCaaS technologies.

Responsibilities

• Create technical presentations for cloud telephony capabilities.
• Provide support and training on cloud telephony systems.

Skills

Troubleshooting

Cloud Telephony Systems

Client Communication

Multi-project Management

Attention to Detail

Technical Presentation Skills

Job description

Role: Cloud Telephony Technician

Location: Manchester

Hours: 1pm – 10pm (supporting US based clients)

Package: £34k OTE

As a Cloud Telephony Technician, you will be assisting our sales team with supporting technical material for client presentations. You will be advising on specific capabilities within the platforms alongside suggestions for optimization of the existing setup. You will be highlighting areas of improvement within cloud telephony systems, creating presentations, proactively following up on existing workloads, discussing our cloud telephony partnerships with clients, and supporting our implementation teams.

Working in a dynamic technical pre-sales environment, you will be able to prioritize, communicate, and deliver supporting materials quickly. You have a natural attention to detail, can provide key insights into the performance of cloud telephony systems, and be able to analyze data to spot trends and provide a summary.

Essential Responsibilities:

• Creating technical client presentations regarding cloud telephony platform capabilities
• Ability to create call maps from cloud telephony platform, illustrating all routes of calls within the system
• Phone system cloud referral processing and consultation
• Consulting and providing technical assistance to account management teams
• Reactive support to technical requests regarding Cloud Telephony platforms
• Support to Implementation members with complex casework
• Training to teams within the business regarding cloud telephony capabilities

Required Experience:

• Troubleshooting and highlighting areas of improvement to existing telephony configurations
• Restructure and reconfiguration of Cloud Telephony systems
• Speaking with clients, discussing telephony system capabilities
• Configuration and implementation of audio onto cloud-based phone systems
• Communicating and consulting with clients or Client Services teams via phone or email
• Multi-project management
• Discussing cloud telephony partnerships we have (preferred)

Required Competencies:

• Ability to work in a fast-paced environment
• Understanding of Cloud Telephony/UCaaS/CCaaS technologies and capabilities
• Sense of urgency and comfortable with high volumes of casework
• Attention to detail
• Administration and organizational skills
• Excellent communication and administrative skills
• Excellent client communication and presentation skills
• Dedicated team player with drive
• Great representative for CTS department showing a positive approach to all levels of work

About PHMG:

Established in 1998, PHMG has grown from a renowned Manchester-based business to the world's leading audio branding agency – working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the caliber of Samsung, Audi, and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry, and an exclusive Brand-Sound-Track – strengthening their business identity in the most memorable, emotive way.