Cloud Telephony Pre-Sales Consultant

PHMG Careers; Manchester; On-site; GBP 31,000 - 34,000; Full time

Job summary

PHMG in Manchester is seeking a Caller Experience Consultant to map call flows across cloud telephony portals, supporting pre-sales with clear, client-ready documentation and high-quality presentations.

You’ll create call maps across multiple cloud platforms, managing a high volume of outputs daily and translating complex configurations into practical, high-performing solutions for sales, implementation and account management teams.

Qualifications

• Hands-on experience configuring cloud-based phone systems.
• Creation and daily production of high-volume call maps across different systems.
• Strong understanding of multiple telephony platforms and portals.
• Confident communicator, able to translate technical concepts for non-technical audiences.
• Proven track record of delivering consultative solutions to internal and external clients.
• Capable of managing multiple projects simultaneously with competing deadlines.
• Prior experience supporting sales or pre-sales functions in a technical capacity.
• Experience with telephony vendor integrations or partnerships (preferred).

Responsibilities

• Produce high-quality client-facing technical presentations showcasing telephony platform capabilities
• Design and deliver call maps across multiple cloud telephony portals, accurately outlining call routing logic and system flows
• Support system referrals and provide technical consultancy to internal teams
• Offer pre-sales support, showcasing potential improvements and system enhancements tailored to client needs
• Proactively analyse and report on system usage, performance data, and identify optimisation opportunities
• Collaborate with Implementation and Account Management teams to solve complex client cases
• Provide training and documentation on cloud telephony features and best practices
• Act as a brand ambassador for our telephony partnerships during client discussions

Job description

PHMG in Manchester is seeking a Caller Experience Consultant to map call flows across cloud telephony portals, supporting pre-sales with clear, client-ready documentation and high-quality presentations.

You’ll create call maps across multiple cloud platforms, managing a high volume of outputs daily and translating complex configurations into practical, high-performing solutions for sales, implementation and account management teams.