Cloud Support Technician

GSS UK Services Limited; United Kingdom; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

GSS UK Services Limited is seeking a motivated Cloud Support Technician to join their dynamic Operations team. This hands-on role involves monitoring AWS-based distributed systems, troubleshooting issues, and working closely with engineering teams. The ideal candidate will have at least a year of IT support experience and will thrive in a collaborative and flexible work culture that promotes learning and continuous improvement.

Benefits

30 days of holiday plus bank holidays

Generous pension scheme

Private medical insurance

Access to a Virtual GP

Access to Udemy courses

Qualifications

• At least 12 months’ experience in a service analyst, IT support, or operations role.
• Exposure to various AWS services and understanding distributed systems like Kubernetes.
• Familiarity with service management tools such as ServiceNow or Jira.

Responsibilities

• Monitor AWS infrastructure for reliability and security.
• Investigate service issues and collaborate with engineering teams.
• Maintain service documentation and dashboards for effective management.

Skills

Analytical skills

Problem-solving skills

Strong communication

Job description

About GSS

Hello. Welcome to GSS! We are a Network-Driven Managed Service transforming the global financial system with cutting-edge technology, including AI/Machine Learning and collaboration with top financial institutions. GSS will become the industry default for screening transactions for sanctions risk – through a consistent, standardised, and scalable model. Supported by regulators, trusted by the market. Join us in revolutionising the industry and making a real impact!

About the Role

Join our dynamic Operations team as a Cloud Support Technician!

We’re looking for a motivated and technically curious Cloud Support Technician to join our growing team. If you’ve got at least a year of experience in IT support or service operations this could be a great next step.

You'll need strong analytical and problem-solving skills and will have worked with, or supported, AWS-based distributed systems such as Kubernetes. You’ll help monitor and support cloud-based services, troubleshoot issues, and work closely with engineering and DevOps teams to ensure smooth, reliable operations.

This is a hands-on role where you’ll learn fast, contribute to real improvements, and grow your technical and service management skills.

You’ll be part of a collaborative team that values learning, ownership, and continuous improvement. We offer flexible working, opportunities to grow your cloud and service management skills, and the chance to work on meaningful systems that make a real impact.

Plus, enjoy a collaborative, flexible, and innovative work culture where your ideas are valued.

What You’ll Do

Key responsibilities in this role will include (but not be limited to):

• Monitor cloud infrastructure to ensure availability, reliability, and security of AWS-hosted services
• Supporting incident, problem, and change management processes
• Investigating service issues and working with engineering teams to resolve them
• Maintaining service documentation, dashboards, and runbooks
• Assisting with service reviews, root cause analysis, and continuous improvement
• Helping manage service requests and escalations from internal users or clients
• Collaborate with cross-functional teams on the rollout of new features or services
• Stay up-to-date with industry trends and advancements in cloud technology

Ideal Experience

• At least 12 months’ experience in a service analyst, IT support, or operations role
• Exposure to AWS services (e.g. EC2, S3, CloudWatch, Lambda, RDS, etc.)
• Understanding of how distributed systems like Kubernetes work and how to monitor them
• Familiarity with service management tools (e.g. ServiceNow, Jira, or similar)
• Strong communication and problem-solving skills with a proactive mindset and willingness to learn

Nice to Have (but not essential)

• ITIL Foundation certification
• Experience with monitoring tools (e.g. CloudWatch, Prometheus, Grafana)
• Familiarity with version control systems like Github
• Basic scripting or automation skills (e.g. Python, Bash, or Terraform)
• Experience working in a regulated or high-availability environment

What You Get In Return:

Impactful Work: Be part of a growing startup where your contributions make a real difference.

Generous Leave: Enjoy 30 days of holiday (plus bank holidays).

Comprehensive Benefits: Including a generous pension scheme, private medical insurance, and life assurance.

️ Wellbeing Perks: Access to EAP, holistic wellbeing programs, and a Virtual GP for your health and happiness.

️ Flexibility: Hybrid working environment with the option to work remotely for up to 4 weeks a year.

Learning: Access to Udemy, a learning platform with thousands of top-rated courses to develop both tech and business skills.

Ready to revolutionise finance and have fun doing it? Join GSS where we live by our values: Be Respectful, Be Bold and Take Ownership. Come join us and take your career to new heights!

Diversity statement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, gender, sexual orientation, gender identity, national origin, age or disability.