Cloud Support Engineer – 3rd Line – 10934SR2

Proactive.IT Appointments Limited; Kingston upon Thames; On-site; GBP 60,000 - 70,000; Full time

Job description

10934SR2
£60k – 70k per year

Cloud Support Engineer – 3rd Line

5 days onsite – Police Security Clearance checks required

We are seeking an experienced Cloud Support Engineer – 3rd Line for a prestigious organisation in Kingston upon Thames. This role offers an exciting opportunity to manage and support Azure cloud deployments, ensuring optimal performance, security, and reliability.

Role Purpose

• Manage and support cloud deployments on Microsoft Azure to ensure efficient, reliable, and secure operations.

• Proactively monitor, troubleshoot, and resolve escalated issues related to customer and application environments.

• Develop and maintain tools, scripts, and automation to improve operational efficiency.

• Provide advanced technical support, ensuring timely resolution of complex incidents and driving continuous improvement.

Key Responsibilities

• Act as a third-line support engineer for escalated issues, resolving complex technical problems.

• Investigate and resolve issues related to application functionality, data discrepancies, and cloud infrastructure.

Proactive Monitoring

• Continuously monitor cloud resources (CPU, memory, storage) to identify potential issues before they impact customers.

• Implement alerts and dashboards to track system health and performance using Azure Monitor and Application Insights.

Scripting & Development

• Write and maintain SQL scripts to extract, analyse, and rectify data within databases.

• Develop C# scripts/tools to automate tasks, gather application insights, and assist in troubleshooting.

Cloud Management

• Oversee Azure deployments, ensuring high availability, scalability, and cost optimisation.

• Manage resource usage limits and proactively adjust configurations to maintain performance.

Collaboration & Documentation

• Work closely with development, first-line, and second-line support teams to ensure smooth issue resolution.

• Document processes, fixes, and tools for internal use and knowledge sharing.

Essential skills:

• Proven experience in a third-line support or similar role, managing and troubleshooting cloud-hosted solutions.

• Strong knowledge of Microsoft Azure, including monitoring tools, resource management, and cost optimisation.

• Advanced SQL skills for writing, debugging, and optimising queries.

• Proficiency with C# for troubleshooting application code, debugging issues, and working with developers.

• Solid understanding of application troubleshooting, including database and infrastructure-related issues.

• Familiarity with monitoring tools such as Azure Monitor and Application Insights.

• Experience supporting a B2B Azure Cloud environment.

Desirable skills:

• Experience with DevOps tools such as Azure DevOps, CI/CD pipelines, or Terraform.

• Familiarity with other cloud platforms (AWS, Google Cloud) or hybrid cloud environments.

• Knowledge of ITIL practices for incident, problem, and change management.

Cloud Support Engineer – 3rd Line