Cloud Support Engineer – 3rd Line – 10934SR1

Proactive.IT Appointments Limited; Kingston upon Thames; On-site; GBP 60,000 - 70,000; Full time

Job summary

An established industry player is looking for a skilled Cloud Support Engineer to join their dynamic team in Kingston upon Thames. This exciting role involves managing and supporting Azure cloud deployments, ensuring optimal performance, security, and reliability. You will be responsible for troubleshooting escalated issues, developing automation tools, and collaborating with various teams to enhance operational efficiency. If you are passionate about cloud technologies and eager to make a significant impact in a prestigious organization, this opportunity is perfect for you.

Qualifications

• Experience in third-line support managing cloud-hosted solutions.
• Strong knowledge of Microsoft Azure and SQL for troubleshooting.

Responsibilities

• Manage cloud deployments on Microsoft Azure ensuring performance and security.
• Provide advanced technical support and resolve complex incidents.

Skills

Cloud Support

Microsoft Azure

SQL

C#

Application Troubleshooting

Monitoring Tools

B2B Azure Cloud Environment

Tools

Azure Monitor

Application Insights

Azure DevOps

CI/CD Pipelines

Terraform

Job description

10934SR1
£60k – 70k per year

Cloud Support Engineer – 3rd Line

5 days onsite – Police Security Clearance checks required

We are seeking an experienced Cloud Support Engineer – 3rd Line for a prestigious organisation in Kingston upon Thames. This role offers an exciting opportunity to manage and support Azure cloud deployments, ensuring optimal performance, security, and reliability.

Role Purpose

• Manage and support cloud deployments on Microsoft Azure to ensure efficient, reliable, and secure operations.

• Proactively monitor, troubleshoot, and resolve escalated issues related to customer and application environments.

• Develop and maintain tools, scripts, and automation to improve operational efficiency.

• Provide advanced technical support, ensuring timely resolution of complex incidents and driving continuous improvement.

Key Responsibilities

• Act as a third-line support engineer for escalated issues, resolving complex technical problems.

• Investigate and resolve issues related to application functionality, data discrepancies, and cloud infrastructure.

Proactive Monitoring

• Continuously monitor cloud resources (CPU, memory, storage) to identify potential issues before they impact customers.

• Implement alerts and dashboards to track system health and performance using Azure Monitor and Application Insights.

Scripting & Development

• Write and maintain SQL scripts to extract, analyse, and rectify data within databases.

• Develop C# scripts/tools to automate tasks, gather application insights, and assist in troubleshooting.

Cloud Management

• Oversee Azure deployments, ensuring high availability, scalability, and cost optimisation.

• Manage resource usage limits and proactively adjust configurations to maintain performance.

Collaboration & Documentation

• Work closely with development, first-line, and second-line support teams to ensure smooth issue resolution.

• Document processes, fixes, and tools for internal use and knowledge sharing.

Essential skills:

• Proven experience in a third-line support or similar role, managing and troubleshooting cloud-hosted solutions.

• Strong knowledge of Microsoft Azure, including monitoring tools, resource management, and cost optimisation.

• Advanced SQL skills for writing, debugging, and optimising queries.

• Proficiency with C# for troubleshooting application code, debugging issues, and working with developers.

• Solid understanding of application troubleshooting, including database and infrastructure-related issues.

• Familiarity with monitoring tools such as Azure Monitor and Application Insights.

• Experience supporting a B2B Azure Cloud environment.

Desirable skills:

• Experience with DevOps tools such as Azure DevOps, CI/CD pipelines, or Terraform.

• Familiarity with other cloud platforms (AWS, Google Cloud) or hybrid cloud environments.

• Knowledge of ITIL practices for incident, problem, and change management.