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Cloud Support Engineer

Certus Sales Recruitment

Greater London

On-site

GBP 65,000 - 70,000

Full time

30+ days ago

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Job summary

Join a purpose-driven tech company as a Cloud Support Engineer, where your expertise in Azure and troubleshooting will help maintain a robust cloud-based video platform. In this hybrid role, you'll tackle complex issues, optimize SQL queries, and automate processes using C#. Collaborate with dynamic teams to enhance system performance and contribute to impactful projects that protect people and places globally. This is an exciting opportunity to work in a supportive environment with excellent benefits, making a real difference in the tech landscape.

Benefits

Private Medical
Pension
EAP
Hybrid working
Dynamic environment
Generous benefits

Qualifications

  • Proven experience in third-line support or cloud operations.
  • Strong knowledge of Azure and SQL for data analysis.

Responsibilities

  • Provide third-line support for complex infrastructure issues.
  • Oversee Azure deployments ensuring availability and scalability.

Skills

Azure resource management
SQL
C#
App troubleshooting
CI/CD
ITIL incident management

Tools

Azure Monitor
Azure DevOps
Terraform

Job description

Cloud Support Engineer
Azure-Focused Video Tech Platform

London - Hybrid
65-70k Base + Excellent Benefits


Here’s a chance to play a key role in a purpose-driven tech company whose products make a real-world impact. This isn't just another SaaS platform—it's hardware and software working together to protect people and places in over 40 countries.

Our client is now hiring a Cloud Support Engineer with strong Azure and troubleshooting experience to support and scale their cloud-based video platform. You’ll be working across monitoring, automation, and incident resolution—keeping systems secure, performant, and rock solid under pressure.


Cloud Support Engineer responsibilities:

  • Provide third-line support, resolving complex issues across infrastructure, databases, and applications
  • Oversee Azure deployments—ensuring availability, scalability, and cost efficiency
  • Write and optimise SQL queries to investigate and correct data issues
  • Build automation tools in C# to streamline processes and support diagnostics
  • Monitor cloud health (CPU, memory, storage) and create alerts/dashboards for performance insights
  • Collaborate closely with Dev and Support teams to triage and resolve issues
  • Contribute to internal tooling and knowledge sharing to improve support operations
Cloud Support Engineer skills, traits, and experience:
  • Proven experience in a third-line support or cloud ops role
  • Strong hands-on knowledge of Azure resource management and monitoring
  • Advanced SQL for data analysis and issue resolution
  • Proficiency with C# for scripting, debugging and tool creation
  • Good understanding of app troubleshooting across infrastructure and DB layers
  • Familiarity with Azure Monitor, App Insights, or similar platforms
  • Experience supporting B2B cloud platforms
  • Experience with CI/CD (Azure DevOps, Terraform)
  • Exposure to other cloud environments (AWS, GCP, hybrid)
  • ITIL-aligned incident and problem management processes
Support Engineer rewards:
  • A base salary circa 65-70k
  • Private Medical
  • Pension
  • EAP
  • Hybrid working
  • Dynamic environment
  • Overly generous benefits
Certus Recruitment Group is a well-established and experienced specialist consultancy providing sales, marketing, and IT recruitment services. We serve the technology sector across the UK, Europe, North America, and Australia.
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