Cloud Support Engineer

Certus Sales Recruitment; Greater London; On-site; GBP 65,000 - 70,000; Full time

Job summary

Join a purpose-driven tech company as a Cloud Support Engineer, where your expertise in Azure and troubleshooting will help maintain a robust cloud-based video platform. In this hybrid role, you'll tackle complex issues, optimize SQL queries, and automate processes using C#. Collaborate with dynamic teams to enhance system performance and contribute to impactful projects that protect people and places globally. This is an exciting opportunity to work in a supportive environment with excellent benefits, making a real difference in the tech landscape.

Benefits

Private Medical

Pension

EAP

Hybrid working

Dynamic environment

Generous benefits

Qualifications

• Proven experience in third-line support or cloud operations.
• Strong knowledge of Azure and SQL for data analysis.

Responsibilities

• Provide third-line support for complex infrastructure issues.
• Oversee Azure deployments ensuring availability and scalability.

Skills

Azure resource management

SQL

C#

App troubleshooting

CI/CD

ITIL incident management

Tools

Azure Monitor

Azure DevOps

Terraform

Job description

Cloud Support Engineer
Azure-Focused Video Tech Platform
London - Hybrid
65-70k Base + Excellent Benefits

Here’s a chance to play a key role in a purpose-driven tech company whose products make a real-world impact. This isn't just another SaaS platform—it's hardware and software working together to protect people and places in over 40 countries.

Our client is now hiring a Cloud Support Engineer with strong Azure and troubleshooting experience to support and scale their cloud-based video platform. You’ll be working across monitoring, automation, and incident resolution—keeping systems secure, performant, and rock solid under pressure.

Cloud Support Engineer responsibilities:

• Provide third-line support, resolving complex issues across infrastructure, databases, and applications
• Oversee Azure deployments—ensuring availability, scalability, and cost efficiency
• Write and optimise SQL queries to investigate and correct data issues
• Build automation tools in C# to streamline processes and support diagnostics
• Monitor cloud health (CPU, memory, storage) and create alerts/dashboards for performance insights
• Collaborate closely with Dev and Support teams to triage and resolve issues
• Contribute to internal tooling and knowledge sharing to improve support operations

Cloud Support Engineer skills, traits, and experience:

• Proven experience in a third-line support or cloud ops role
• Strong hands-on knowledge of Azure resource management and monitoring
• Advanced SQL for data analysis and issue resolution
• Proficiency with C# for scripting, debugging and tool creation
• Good understanding of app troubleshooting across infrastructure and DB layers
• Familiarity with Azure Monitor, App Insights, or similar platforms
• Experience supporting B2B cloud platforms
• Experience with CI/CD (Azure DevOps, Terraform)
• Exposure to other cloud environments (AWS, GCP, hybrid)
• ITIL-aligned incident and problem management processes

Support Engineer rewards:

• A base salary circa 65-70k
• Private Medical
• Pension
• EAP
• Hybrid working
• Dynamic environment
• Overly generous benefits

Certus Recruitment Group is a well-established and experienced specialist consultancy providing sales, marketing, and IT recruitment services. We serve the technology sector across the UK, Europe, North America, and Australia.