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Cloud Support Engineer
TN United Kingdom
England
On-site
GBP 35,000 - 55,000
Full time
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Job summary
Join a leading cloud computing company as a Cloud Support Engineer, where you'll play a crucial role in assisting customers with their cloud-related challenges. This position offers the opportunity to work in a dynamic team environment that emphasizes knowledge sharing and mentorship. You'll be responsible for providing technical support, applying troubleshooting techniques, and contributing to the development of helpful technical content. If you're passionate about technology and eager to grow your career, this role offers a fantastic opportunity for professional development and internal advancement.
Qualifications
- Experience in software development or technical support.
- Strong troubleshooting skills.
Responsibilities
- Provide technical support to customers via phone, email, and chat.
- Collaborate with teams to resolve complex customer issues.
Skills
Education
Job description
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Amazon Web Services (AWS) is a leader in cloud computing, serving a diverse range of customers worldwide. As a Cloud Support Engineer, you will be at the forefront of this technology, assisting customers with their cloud-related challenges and ensuring their success with AWS products and services.
Key Responsibilities:
- Provide technical support to customers via phone, email, and chat channels.
- Apply troubleshooting techniques to resolve complex customer issues.
- Collaborate with internal teams to reproduce and resolve problems.
- Contribute to the development of technical content like tutorials and articles.
- Mentor new team members and participate in training initiatives.
- Participate in shift work, including nights, weekends, and holidays.
Team Environment and Growth:
Our team emphasizes knowledge sharing, mentorship, and career development. We offer training programs and promote internal advancement opportunities.
Qualifications:
- Basic: Experience in software development or technical support; troubleshooting skills.
- Preferred: Bachelor's degree in computer science or related field.
We value diverse experiences and encourage candidates from various backgrounds to apply, even if they do not meet all listed qualifications.
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