Cloud Support and Delivery Team Leader

Responsibilities

• Lead a high-performing cloud infrastructure team using cutting-edge Azure technologies and DevOps practices.
• Drive continuous improvement and innovation in a supportive, Agile culture that values collaboration and quality delivery.
• Hybrid role with 80% homeworking and 20% in Stratford-upon-Avon.

About the role

This is a fantastic opportunity for an experienced IT Cloud Support and Delivery Team Leader to take ownership of a high-performing team, supporting and delivering cloud infrastructure in Azure, through modern DevOps practices and Agile methodologies.

In this role, you’ll be responsible for leading, motivating, and developing a team of IT Cloud professionals, ensuring they have clarity on expectations and opportunities to grow and thrive. You'll oversee the delivery and support of cloud infrastructure services using CI/CD pipelines, with a strong emphasis on service quality, resilience, and alignment to IT standards. You'll work collaboratively with stakeholders across the business, maintaining open and effective communication to ensure a shared understanding of objectives and progress. Managing performance against KPIs and SLAs, you’ll ensure that the services delivered are robust, timely, and of high quality.

You’ll also play a key role in ensuring compliance with corporate processes and IT governance standards, while promoting continuous improvement and innovation across your area. Resource planning and utilisation will be central to your remit, as will identifying and managing risks in line with NFU Mutual’s Group Risk Strategy. You'll work closely with internal stakeholders and third-party suppliers to ensure seamless delivery, and will also take ownership of short-term projects and initiatives as required by the Cloud Support and Delivery Manager.

About you

Success in this role relies on a strong ability to organise and prioritise effectively, ensuring that tasks and projects are delivered smoothly and on time. As a team leader, you’ll be expected to guide, motivate, and support others—fostering a positive and productive environment through empathetic leadership. Clear and confident communication is essential, allowing you to engage with a wide range of stakeholders, provide direction, and build trust across the team.

• Demonstrable experience in leading teams deploying infrastructure via CI/CD pipelines, preferably in Azure.
• Experience working in an Agile way and using the SCRUM framework.
• Knowledge of ITSM processes such as Incident, Problem, Change and Request Management.
• An empathetic, collaborative leadership style with a passion for developing people and delivering measurable results.
• Experience of leading a team in a Hybrid environment – desirable.
• Azure Fundamentals (AZ-900) certification – desirable.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary – £55,000 - £65,000 – Dependent upon experience
• Annual bonus (up to 17.5% of substantive salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme*
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel, and supermarkets
• £20 contribution to a monthly gym membership – subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio, and more
• Access to voluntary benefits, including health assessments, private medical insurance, and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us.

We pride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.