Cloud Solution Architect - Success Programs - UK

Microsoft; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading technology company in London is seeking a candidate to drive customer success and technical leadership. This role requires a Bachelor's degree and experience with Microsoft cloud technologies or equivalent. The successful candidate will facilitate the growth of cloud consumption and improve customer satisfaction by building impactful relationships. Strong consulting experience and relevant certifications are preferred.

Qualifications

• Experience in Microsoft cloud technologies or equivalent customer-facing experience in cloud transformation projects.
• Certifications in cloud technologies or change management are preferred.
• 4+ years consulting experience in technology areas.

Responsibilities

• Drive positive customer satisfaction and develop relationships with customers.
• Grow consumption through customer success opportunities.
• Align individual skills with team and customer success goals.

Skills

Customer Centricity

Cloud transformation

Technical Leadership

Business Impact

Education

Bachelor's degree in relevant fields

Tools

Certifications in cloud technologies

Job description

Responsibilities

• Customer Centricity: Drive positive customer satisfaction and become a trusted advisor. Develop and expand impactful relationships with customer and partner architects, TDMs, and business stakeholders. Provide direction to TDMs and bridge the gap between TDMs and BDMs.
• Business Impact: Grow consumption (Cloud & Customer Success contracts) by developing opportunities that drive customer success and help customers derive value from their Microsoft investments. Resolve customer blockers by leveraging Microsoft Cloud and your expertise. Identify industry trends, gather customer insights, and map solutions to customer outcomes.
• Technical Leadership: Align individual skills with team and customer success goals. Accelerate customer outcomes by sharing expertise, contributing to IP, and connecting gaps across business and technology areas to improve solutions at scale.

Qualifications

Required Qualifications: Bachelor's degree in relevant fields and experience in Microsoft cloud technologies or equivalent customer-facing experience in cloud transformation projects.

Preferred Qualifications: Certifications in cloud technologies or change management, master's degree, 4+ years consulting experience, and experience with agile, SRE, cloud engineering, FinOps, AI, security, compliance, and business value communication. Certifications like Azure Administrator, Azure Security Engineer, DevOps Engineer Expert, Azure AI Engineer, or PROSCI are advantageous.

Microsoft is an equal opportunity employer and provides accommodations for applicants with disabilities.