Cloud-Savvy Software Support Engineer

StormHarvester; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading software provider in Belfast is looking for an experienced Software Technical Support Engineer to enhance customer product utilisation and manage deployments. The ideal candidate will have over 4 years of experience in a support role, strong knowledge in cloud technologies, and a degree in a relevant discipline. This role offers an opportunity to work in a dynamic environment solving critical issues with water utilities.

Qualifications

• Min 4 years experience in a Support or developer role with significant DevOps responsibilities.
• Experience in cloud technologies like AWS, Azure, or GCP.
• Strong working knowledge of Linux and building CI/CD pipelines.

Responsibilities

• Help enhance customer deployments and product utilisation.
• Monitor service against customer SLAs.
• Implement monitoring tools to ensure reliability.

Skills

Technical account management

Customer support

Linux

DevOps

Communication skills

Cloud technologies

CI/CD pipelines

Monitoring tools

Education

Degree level education in a relevant discipline

Tools

AWS

Azure

Jenkins

GitHub

Prometheus

Job description

A leading software provider in Belfast is looking for an experienced Software Technical Support Engineer to enhance customer product utilisation and manage deployments. The ideal candidate will have over 4 years of experience in a support role, strong knowledge in cloud technologies, and a degree in a relevant discipline. This role offers an opportunity to work in a dynamic environment solving critical issues with water utilities.