Cloud / On Site MIS / ICT Transformation Officer

Brook Street; Cardiff; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A growing organisation in Wales seeks an IT & MIS Officer to maintain and improve internal IT infrastructure, ensuring system performance and supporting staff. Candidates should have a Level 4 qualification in IT and strong experience with Microsoft technologies. The role offers up to £30,000 per annum, with a hybrid working model and generous benefits including 30 days holiday and flexible working hours.

Benefits

Hybrid and flexible working

Free parking

Generous holiday (30 days + Bank Holidays)

Healthcare

Qualifications

• Experience with Microsoft Exchange, Windows Server/AD, DNS, DHCP, Group Policy.
• Valid full driving licence and willingness to travel across Wales.
• Ability to communicate through the medium of Welsh.

Responsibilities

• Maintain and support Microsoft Exchange Server and Windows Server.
• Oversee SQL Server-based internal systems including user access.
• Troubleshoot and resolve IT queries from staff.

Skills

Microsoft Exchange

Windows Server/AD

SQL Server administration

Troubleshooting legacy systems

Excellent communication skills

Attention to detail

Analytical mindset

Ability to communicate in Welsh

Education

Level 4 qualification in IT

Degree-level qualification (highly regarded)

Tools

SSRS

SQL Server

Visual Studio

Job description

Up to £30,000.00 per annum + hybrid working, flexible hours

Are you a proactive IT professional with a passion for maintaining robust information systems? We're looking for an enthusiastic and collaborative IT & MIS Officer to support and enhance core technology across a growing Wales-based organisation.

About the Role

In this varied and hands-on role, you'll maintain and improve internal IT infrastructure and Management Information Systems. Reporting to the Business Transformation Director, you'll ensure reliable system performance, support staff with queries, and contribute to the development and documentation of both current and future platforms.

• Based in Cardiff (hybrid model: minimum 3 days/week in the office)
• Free on-site parking
• 30 days annual leave plus bank holidays
• Occasional travel across Wales may be required

Key Responsibilities

• Maintain and support Microsoft Exchange Server, Windows Server, domain controllers, Active Directory, DNS, DHCP, and Group Policy
• Oversee and maintain SQL Server-based internal systems, including stored procedures, views, and user access
• Administer user accounts, security permissions, backups, and regular updates across infrastructure
• Generate and run business reports to meet operational and regulatory requirements (using SSRS or similar)
• Troubleshoot and resolve IT queries from staff; escalate complex issues to external providers as needed
• Assist with testing and implementation of new platforms and updates, including cloud technologies
• Contribute to clear documentation of IT processes and support materials for users

Person Specification

• Level 4 qualification in IT (or equivalent experience). Degree-level qualification highly regarded.
• Demonstrable experience with:
• Microsoft Exchange, Windows Server/AD, DNS, DHCP, Group Policy
• SQL Server administration, including reports, stored procedures, and database maintenance
• Reporting tools such as SSRS or Crystal Reports
• Troubleshooting legacy systems (e.g., ASP.NET, VB.NET)
• Excellent communication skills in English, both written and oral
• Strong attention to detail, time management, and organisational skills
• Analytical, proactive, and solutions-focused mindset
• Willingness to travel and stay overnight as required in Wales
• A full driving licence
• Ability to communicate through the medium of Welsh
• Experience with Visual Studio, basic code troubleshooting, and web-based information systems

Why Join Us?

• Hybrid and flexible working for optimal work-life balance
• Free parking at our Cardiff office
• Generous holiday (30 days + Bank Holidays) entitlement and healthcare
• Positive and supportive environment that values innovation and improvement
• Opportunities for learning and development within a friendly and ambitious team
• Play a pivotal role in delivering reliable technology to staff across Wales

If you're eager to make a difference in a fast-moving environment and have an aptitude for solving technical challenges, we'd love to hear from you. Please apply ASAP

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Looking to recruit? Find the perfect hire

Want a career at Brook Street? Join our team