Cloud Engineer (Managed Services)

JR United Kingdom; Norwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading Managed Service Provider in Norwich is seeking a Cloud Engineer (Azure) to support and optimize both customer and internal systems. You will provide advanced technical support, mentor junior team members, and lead automation efforts. The role offers a strong focus on learning, development, and competitive benefits.

Benefits

33 days holiday, increasing annually

Annual pay reviews

Bonus scheme

Pension

Employee Assistance Program (EAP)

Strong focus on learning and development

Active social calendar

Qualifications

• Strong problem-solving and detail-oriented skills.
• Experience in leading and mentoring junior team members.
• Passion for service quality and continuous improvement.

Responsibilities

• Provide 3rd-line support and mentor junior team members.
• Automate and streamline service requests and remediation processes.
• Manage and optimise Azure and Microsoft environments.

Skills

Problem-solving

Team player

Detail-oriented

Service quality

Continuous improvement

Education

Microsoft AZ-104

MS-900

MD-102

MS-220

SC-300

Tools

Azure

Microsoft 365

Exchange

Intune

Job description

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Job Views:

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Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

We are currently working with a Managed Service Provider for the search of a Cloud Engineer (Azure). They are committed to providing secure, innovative technology solutions. In this role, you’ll play a vital part in supporting both customer and internal systems, resolving advanced technical issues, and leading efforts in automation and platform optimisation.

Key Responsibilities:

• Provide 3rd-line support and mentor junior team members.
• Resolve complex technical escalations and create knowledge resources.
• Automate and streamline service requests and remediation processes.
• Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments.
• Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management).
• Participate in on-call weekend rota and lead technical projects.

Technical Skills:

Professional Attributes:

• Strong problem-solving, detail-oriented, team player.
• Passionate about service quality and continuous improvement.

Certifications (Required/Recommended):

• Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300.

On Offer:

• 33 days holiday (increasing annually), annual pay reviews, bonus scheme, pension, EAP, and more.
• Strong focus on learning and development with an active social calendar.