Cloud Engineer (Managed Services)

JR United Kingdom; Newport; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in Newport is seeking a Cloud Engineer (Azure) to support customer and internal systems, resolve technical issues, and lead automation efforts. The successful candidate will have significant responsibilities including mentoring and process optimisation, as well as a focus on service quality and continuous improvement.

Benefits

33 days holiday (increasing annually)

Annual pay reviews

Bonus scheme

Pension

Employee Assistance Program (EAP)

Learning and development opportunities

Active social calendar

Qualifications

• Experience with Azure, Microsoft 365, Exchange, and Intune.
• Strong background in IT service management and ITIL processes.
• Ability to mentor junior team members.

Responsibilities

• Provide 3rd-line support and mentor junior team members.
• Automate and streamline service requests and remediation processes.
• Manage and optimise Azure and virtualised environments.

Skills

Problem Solving

Detail-Oriented

Team Player

Service Quality

Continuous Improvement

Education

Microsoft AZ-104 Certification

Microsoft MS-900 Certification

Microsoft MD-102 Certification

Microsoft MS-220 Certification

Microsoft SC-300 Certification

Job description

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Client:

Location:

newport, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

14

Posted:

28.06.2025

Expiry Date:

12.08.2025

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Job Description:

We are currently working with a Managed Service Provider for the search of a Cloud Engineer (Azure). They are committed to providing secure, innovative technology solutions. In this role, you’ll play a vital part in supporting both customer and internal systems, resolving advanced technical issues, and leading efforts in automation and platform optimisation.

Key Responsibilities:

• Provide 3rd-line support and mentor junior team members.
• Resolve complex technical escalations and create knowledge resources.
• Automate and streamline service requests and remediation processes.
• Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments.
• Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management).
• Participate in on-call weekend rota and lead technical projects.

Technical Skills:

Professional Attributes:

• Strong problem-solving, detail-oriented, team player.
• Passionate about service quality and continuous improvement.

Certifications (Required/Recommended):

• Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300.

On Offer:

• 33 days holiday (increasing annually), annual pay reviews, bonus scheme, pension, EAP, and more.
• Strong focus on learning and development with an active social calendar.