Cloud Engineer

The Sage Group plc; Newcastle upon Tyne; On-site; GBP 60,000 - 75,000; Full time

Job summary

A global technology leader in Newcastle upon Tyne is seeking a Cloud Operations Engineer to enhance cloud infrastructure in a DevOps environment. The role includes monitoring systems, automating processes, and leading incident responses. Candidates should have proven cloud management experience, preferably with AWS, and strong communication skills. A focus on continuous learning and innovation is supported within this collaborative culture. Competitive compensation and opportunities for career development are offered.

Benefits

Competitive compensation

Opportunities for career development

Collaborative culture

Qualifications

• Proven experience managing cloud-based systems.
• Hands-on experience with AWS; other clouds also considered.
• Experience in software development or automation.

Responsibilities

• Collaborate closely with development teams on CI/CD and automation.
• Research new technologies to improve operational efficiency.
• Monitor systems to prevent customer impact.

Skills

Cloud expertise

Incident response

DevOps collaboration

Automation

Monitoring

Software development

Communication skills

Education

Industry-recognised qualification in cloud technologies

Tools

Amazon Web Services (AWS)

Job description

Sage is a global leader in accounting, financial, HR, and payroll technology for small and medium-sized businesses. We empower business owners and accountants with innovative solutions that simplify complex processes, enabling them to focus on what truly matters. Our cloud-first strategy and commitment to excellence continue to drive transformation across our product suite.

Role Overview

As a Cloud Operations Engineer, you will play a key role in supporting and enhancing Sage's cloud infrastructure. Working in a true DevOps capacity, you'll collaborate closely with product delivery teams to deploy, monitor, and improve services that support millions of users globally. This is a 24/7 operation, requiring participation in an on‑call rota to respond to incidents and ensure high system availability.

Responsibilities

• DevOps Collaboration: work closely with development teams supporting CI/CD, monitoring, and automation.
• Continuous Improvement: research new technologies and services to improve customer experience and operational efficiency.
• Automation & Efficiency: build infrastructure as code, automate manual processes, and contribute to self‑healing systems.
• Cross‑Functional Coordination: collaborate with Security, Architecture, and Automation SMEs to align infrastructure with business and technical standards.
• Incident Response: take the lead during high‑pressure incidents, balancing technical resolution with clear stakeholder communication.
• Monitoring & Performance: proactively monitor systems to prevent customer impact and optimize performance at scale.
• Infrastructure Management: migrate current‑generation products from data centres to AWS, re‑commissioning them into modern cloud environments.

Qualifications

• Operational Experience: proven experience managing cloud‑based systems, including transactional databases.
• Cloud Expertise: hands‑on experience with Amazon Web Services (AWS); other cloud platforms also considered.
• Certification: industry‑recognised qualification or certification in cloud technologies (e.g., AWS Certified Solutions Architect, DevOps Engineer).
• Development & Automation: experience in software development or automation, with scripting and infrastructure as code.
• Monitoring & Incident Response: ability to proactively monitor systems and lead resolution during high‑pressure incidents.
• Communication Skills: comfortable working with European colleagues, particularly in France and Germany; fluent in English.
• Organisational Skills: ability to navigate a large, complex organisation with diverse product suites and development practices.

Benefits & Culture

A collaborative, inclusive culture focused on innovation and customer success. Opportunities to work on global‑scale infrastructure and cutting‑edge technologies. Support for continuous learning and career development. Competitive compensation and benefits.

Ready to make an impact? Join us at Sage and help shape the future of cloud operations for millions of businesses worldwide. #LI‑VC1