Cloud Engineer

ANS Group; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in IT services is seeking a Cloud Engineer to join their team in Manchester. In this role, you'll manage enterprise Azure environments, ensuring smooth operations and meeting SLAs. Ideal candidates will have strong service desk experience and a keen interest in DevOps tools.

Qualifications

• Service Desk/Support experience at 2nd or 3rd line level.
• Solid technical understanding of cloud services including PaaS and IaaS.
• Interest in DevOps tooling.

Responsibilities

• Support and manage enterprise-level Azure customers.
• Configure and maintain managed cloud environments.
• Ensure tickets are managed within service level agreements.

Skills

Cloud-native design

Troubleshooting methodology

ITIL framework

Tools

Terraform

Azure DevOps

AKS

Job description

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The role

In this role, you'll be working alongside a team to support and manage around 25 enterprise-level Azure customers. You'll help configure and maintain their managed cloud environments in Microsoft Azure while ensuring everything runs smoothly and meets agreed SLAs and KPIs. On top of that, you'll get the chance to work with DevOps tools like Terraform, Azure DevOps, and AKS—making this a great opportunity to grow your skills in a dynamic, customer-focused setting.

The role

In this role, you'll be working alongside a team to support and manage around 25 enterprise-level Azure customers. You'll help configure and maintain their managed cloud environments in Microsoft Azure while ensuring everything runs smoothly and meets agreed SLAs and KPIs. On top of that, you'll get the chance to work with DevOps tools like Terraform, Azure DevOps, and AKS—making this a great opportunity to grow your skills in a dynamic, customer-focused setting.

What You'll Be Doing...

• Ensure all tickets are managed within service level agreements and KPI’s.
• Ensure clear ticket updates.
• Work within ITIL framework service delivery procedures.
• Manage a customer ticket both technically and procedurally via Phone, Email or Web portal in line with defined SLAs and KPIs.
• Manage own ticket queue and assist other team members where appropriate.
• Assessment and ownership of changes to customer environments.
• Designing changes for service improvement.
• Configuring Azure Cloud Infrastructure.
• Raise awareness of issues to Problem Manager and assisting with resolutions.
• Contribute towards continuous service improvement alongside service managers.
  
  

What will I bring to the role?

• Service Desk/Support experience at 2nd or 3rd line level.
• A thirst for continuously improving technical knowledge.
• Effective troubleshooting methodology
• Be able to demonstrate a solid technical understanding of cloud-native design and best practice, including PaaS and IaaS services.
• Experience or Interest in DevOps and the latest tooling, mainly Terraform, Azure DevOps and AKS.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  IT Services and IT Consulting

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