Cloud Engineer

TN United Kingdom; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Cloud Engineer to join their dynamic team. This role offers a unique opportunity to work on challenging projects that expand your technical skills while providing exceptional support to clients. You'll serve as a key technical escalation point, collaborating with teams to troubleshoot and resolve incidents effectively. With a focus on professional growth and a supportive environment, this position allows you to align your aspirations with the company's goals. If you're passionate about IT and ready to make a significant impact, this is the perfect opportunity for you.

Qualifications

• Experience as a 3rd Line Cloud Engineer in IT service management.
• Strong interpersonal skills with a focus on active listening.

Responsibilities

• Serve as the technical escalation point for 1st and 2nd Line teams.
• Troubleshoot incidents ensuring high-quality support to clients.

Skills

Cloud Engineering

Interpersonal Skills

Identity Management Systems

Troubleshooting

Networking

Tools

Azure AD

ADFS

MFA

Microsoft Windows

iOS Devices

Job description

Are you ready to elevate your career in the dynamic world of IT and cloud engineering? This is a golden opportunity to join a leading, full-service managed IT support provider that prides itself on delivering powerful, reliable, agile, and cost-effective technological solutions. As a Cloud Engineer, you will be at the forefront of innovation, working on projects that not only challenge but also expand your technical prowess. This company offers a supportive environment where your growth is as much a priority as their success.

What You Will Do:

1. Serve as the ultimate technical escalation point for 1st and 2nd Line Engineering teams.
2. Troubleshoot and resolve incidents within agreed timescales, ensuring high-quality technical support to external clients.
3. Own and manage escalated incidents and requests, providing solutions that align with the company's standards.
4. Collaborate with 2nd Line Engineers on diagnosis and fault resolution, enhancing team synergy.
5. Engage in project-based consultancy, contributing to the strategic direction of technical solutions.
6. Interact with VIPs, C-level executives, and administrative staff, demonstrating exceptional interpersonal skills.

What You Will Bring:

1. Demonstrable experience as a 3rd Line Cloud Engineer in IT service management.
2. Exceptional interpersonal skills, with a focus on active listening and questioning.
3. A motivated attitude towards professional standards and certification-based exams.
4. Proficiency in Identity management systems (Azure AD, ADFS, MFA), and troubleshooting Microsoft Windows platforms and iOS devices.
5. A solid foundation in networking, including installation, configuration, and troubleshooting.

This role is not just about technical skills; it's about making a tangible impact on the company's journey towards leveraging the best in modern technology. It's about aligning your aspirations with the company's goals, ensuring that the outsourced IT infrastructure is not just supported but thrives.

Location:

The position is based at the heart of the company's operations, offering a vibrant and dynamic work environment that fosters creativity and innovation.

Interested?

If you're a Cloud Engineer looking for a challenging yet rewarding role, where you can truly make a difference and advance your career, we want to hear from you. Apply now to embark on a journey where your technical skills and passion for IT can shine.