Cloud-Driven Service Management Transformation Consultant

Capgemini; Manchester, Greater London, Glasgow; Hybride; GBP 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Flexible working arrangements

Training & development opportunities

Résumé du poste

Capgemini Invent is seeking a Consultant to lead service management transformation, supporting clients with operating model improvements, ITIL-aligned processes and tooling assessments. You will combine strategy, technology and data insights to提升 resilience and performance.

You will work across cloud environments, AI-enabled operations and AIOps, collaborating with multidisciplinary teams and contributing to proposals and delivery campaigns within a hybrid UK setup.

Qualifications

• Experience applying ITIL 4/5 in service management and transformation projects.
• Exposure to AI-enabled operations and automation within service management.
• Familiarity with cloud platforms (Azure/AWS/Google Cloud) and enterprise tooling.

Responsabilités

• Design and deliver service management transformation initiatives including operating model improvements.
• Lead assessments, maturity reviews and tooling evaluations with actionable recommendations.
• Support AI-enabled capabilities, observability and automation across service management.
• Work with Capgemini teams to drive transformation delivery and continuous improvement.
• Contribute to business development and internal campaigns.

Connaissances

ITIL frameworks

AI-enabled operations

AIOps

Cloud transformation

Analytical problem solving

Formation

ITIL Foundation/5 certification

Outils

ServiceNow

Jira Service Management

Freshworks

Description du poste

Capgemini Invent is seeking a Consultant to lead service management transformation, supporting clients with operating model improvements, ITIL-aligned processes and tooling assessments. You will combine strategy, technology and data insights to提升 resilience and performance.

You will work across cloud environments, AI-enabled operations and AIOps, collaborating with multidisciplinary teams and contributing to proposals and delivery campaigns within a hybrid UK setup.