Cloud Database Reliability Engineer NSC

Oracle; United Kingdom; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a leading company in cloud technology as a Site Reliability Engineer. You will enhance customer experiences by bridging engineering and operations, while managing a range of responsibilities including incident resolution and cloud support. A strong understanding of Linux and cloud concepts is essential. Ideal candidates will have prior experience in technical support capacities, particularly with government clients.

Qualifications

• Bachelor's degree or equivalent experience in technical field.
• Solid experience with Linux and complex software troubleshooting.
• Strong understanding of cloud concepts and platforms.

Responsibilities

• Create and implement processes for problem resolution.
• Troubleshoot issues across the application stack.
• Automate operations and maintain cloud database services.

Skills

Unix Sys Admin

Cloud Platform Experience

Complex Software Troubleshooting

Networking Issues Troubleshooting

Communication Skills

Education

Bachelor's degree in Computer Science

Tools

Oracle Databases

Linux

Exadata

Job description

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EU work permit required:

Yes

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Job Reference:

06d75e183bcd

Job Views:

3

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

About the role:

• We are building the next generation IaaS cloud and the next generation cloud support experience to go with it. We are building a team of energetic, customer-focused site reliability engineers to build a world-first and best in class customer experience blending sys admin, database engineering, and cloud disciplines. You’ll be part of a team that learns deeply how our cloud platform works so you can be the bridge between Engineering and Operations.
• As part of the broader Engineering organization, you will act as the voice of the customer to influence product features and plans to improve customer experience. This role is integral to the success of our customer relationships and is critical to the success of the platform.
• This role will support Oracle’s customers.

About the skillset:

• The role requires a strong Unix Sys Admin with cloud platform experience and a background supported large-scale web architecture combined with wide-ranging infrastructure knowledge.
• Experience with Exadata would be a real benefit but is not essential.

**PLEASE NOTE: Due to the UK Gov nature of the end customers on this region of OCI we require British Passport holder who ideally holds SC level clearance already or is willing and eligible to undergo clearance successfully**

Responsibilities:

• Create and implement processes and solutions to resolve problems faster and provide efficient incident management.
• Act as a point of escalation for incidents and other issues arising within the region
• Troubleshoot and resolve issues across the stack from networking to applications.
• Automate operations and infrastructure management
• Ensures thorough documentation of incidents through company-standard reporting methods.
• Setup alerts and create or update on-call runbooks
• Develop cross-functional relationships with key stakeholders within the company including customer operations and product teams
• Deploys code and executes other changes within the region.
• Operates and performs maintenance to cloud database services running within the region.
• Act as customer champion and translate customer needs to technical requirements or enhancements to the cloud database services.
• Drives and actively participates in the resolution of complex technical issues spanning various services.

Requirements:

• At least a Bachelor’s degree, in Computer Science, MIS or another technical field, or equivalent work experience.
• Solid experience with Linux.
• Experience troubleshooting complex software and/or networking issues.
• Strong understanding of cloud concepts and platforms.
• Experience in cloud technical support, operations, NOC or similar is preferred, but not required.
• Experience working with government customers is preferred, but not required.
• Proven ability to quickly learn new technical domains and then train others.
• Great verbal and written communication skills.
• Experience with Oracle databases including RAC and Data Guard preferred.
• Experience with Oracle Exadata strongly preferred.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.