Closing Date: 04/01/2027 Stakeholder and Public Liaison Officer Bowburn - Salaried Civil Engineering Explore

Esh Group; Bowburn; Remote; GBP 28,000 - 36,000; Full time

Job summary

Esh Group is seeking a Stakeholder and Public Liaison Officer to act as the primary contact for the public and key stakeholders affected by ongoing construction. You will work with the Corporate Communications Team and Site Team to maintain consistent messaging and oversee on-site visitor centre operations when required.

The role focuses on delivering excellent customer service, managing communications, arranging site visits, and supporting PR and social value activities while ensuring GDPR and

Qualifications

• Minimum 2 years in customer service / administrative environment.
• Full UK driving licence (essential).
• Good understanding of Microsoft Office based packages.
• Experience / understanding of social media platforms (desirable).
• Experience in communications, PR or marketing environment (desirable).

Responsibilities

• Manage the dedicated project email account and respond to enquiries, compliments and complaints in a timely manner.
• Record each contact on the project log.
• Coordinate responses with Group insurance and escalation timescales.
• Record complaints or incidents accurately; provide feedback to reduce recurrences.
• Arrange visits for members of the public or businesses affected by construction.
• Act as first point of contact in the project visitor centre during opening hours.
• Organise and facilitate Visitor Centre events (schools, universities, construction bodies).
• Prepare weekly/monthly reports for site team, client and Corporate Communications.
• Attend monthly progress meetings to update stakeholders and discuss issues.
• Liaise with site team and Corporate Communications for website updates.
• Provide guidance/training to site team on handling public/stakeholders and conflicts.
• Assist with PR or social value events on site.
• Support Corporate Communications with general communications activities.
• Uphold health and safety, safeguarding and GDPR compliance.
• Engage in development opportunities and appraisals.
• Uphold Esh Group values: care, trust, integrity, respect, collaboration.

Skills

Customer service

Administrative work

Microsoft Office

Communication skills

Attention to detail

Time management

Team collaboration

Organisational skills

Education

Qualification in relevant subject area

Tools

Website CMS

Job description

We are seeking a Stakeholder and Public Liaison Officer to serve as the primary point of contact for members of the public and key stakeholders affected by ongoing construction activities, providing a high standard of customer service and ensuring all communications are managed clearly and efficiently. The postholder will work collaboratively with the Corporate Communications Team and the Site Team to maintain consistent and coordinated messaging, and will oversee the operation of any on site visitor centre (if applicable) during designated opening hours when required.

Location:

Bowburn

What we will expect from you:

• Manage the dedicated project email account and respond to enquiries, compliments and complaints in a timely manner. Recording each contact on the designated project log
• Ensure claims are dealt with efficiently through the Group insurance protocols and within agreed timescales
• Ensure complaints or incidents are recorded accurately; provide feedback to appropriate team members to reduce the likelihood of its reoccurrence
• Arrange visits to any members of the public or businesses that may be directly impacted by the ongoing construction project
• Act as a first point of contact within the project visitor centre/site office during scheduled opening hours
• Organise and facilitate Visitor Centre events as required (e.g. schools, universities and construction bodies)
• Prepare and weekly / monthly reports as required by the site team, client and Corporate Communications
• Attend monthly progress meetings to provide updates on stakeholder communications and outline any issues
• Liaise with the site team and Corporate Communications regarding project website update requirements
• Provide guidance (or training where possible) to site team on effectively dealing with public and stakeholders and the effective handling of conflict
• Assist with the organisation of PR or social value events on site (where applicable)
• To support the Corporate Communications team with general communications activities
• Maintain a high standard of health and safety, safeguarding and GDPR compliance in all activities
• To partake in personal development through appraisals and to participate in any identified training or development opportunities
• Uphold Esh Group’s core values of; care, trust, integrity, respect and collaboration

It is not possible for this document to totally encompass or define all tasks that may be required of the post holder. The outlined duties may therefore vary from time to time without materially changing either the character or level of responsibility.

What to Expect from us:

At Esh, our values shape the way we work every day — and you can expect to see them in action from the moment you join us.

• Care: We prioritise your wellbeing and development, offering a supportive environment where you’re encouraged to grow, learn, and bring your best self to work
• Trust: You’ll have the autonomy to take ownership of your work, with managers who believe in your abilities and are there to support you when needed
• Integrity: We do the right thing, even when it’s not the easiest option. You can rely on open, honest communication and fair decision making
• Respect: We value diverse perspectives and create a workplace where everyone is listened to, valued, and treated with dignity
• Working Together: Collaboration is at the heart of how we operate. You’ll join a team that celebrates shared success and supports one another to achieve great results

Together, these values create a workplace where people feel welcome, trusted, appreciated, and proud to be part of the team.

Qualifications:

• A full UK driving licence (essential)
• At least 2 year’s occupational experience in a customer service / administrative environment (essential)
• Good understanding of Microsoft Office based packages
• Experience of updating a customer service website (desirable)
• Experience / understanding of social media platforms (desirable)
• Previous experience within a communications, PR or marketing environment (desirable)
• Qualification in relevant subject area (desirable)
• General understanding of the construction sector (desirable)

Attributes & Skills:

• Has a ‘can do’ attitude
• Willingness to travel across the Region as required
• High level of attention to detail
• Strong written and oral communication skills
• Punctual and reliable with good time management
• Polite and approachable at all times
• Excellent planning and organisational skills
• Ability to be reactive and proactive and work using own initiative