CLM Technology Team Business System Technical Analyst (TA) -AVP

SMBC Group; Greater London; On-site; GBP 70,000 - 106,000; Full time

Benefits offered by this job

Hybrid working

Paid leave

Private medical insurance

Mental health support

Learning & development

Job summary

SMBC Group in London seeks a CLM Technology Team BA/AVP to provide guidance across EMEA for the CLM platform, translating business needs into technical designs and overseeing delivery from design to go-live.

The role requires strong project management, experience with Agile/Waterfall/hybrid methods, and ability to coordinate cross‑functional teams, vendors and regulators while maintaining clear executive updates.

Qualifications

• Strong understanding of CLM/KYC technology and regulatory framework.
• Experience delivering CLM changes across SDLC with Agile/Waterfall/hybrid.
• Strong project management including planning, estimation, milestone tracking, RAID, governance.
• Ability to prepare clear, concise management updates and executive reports.
• Experience in release management, go-live planning and hypercare.
• Strong stakeholder and vendor management skills.
• Ability to manage multiple priorities independently and under pressure.
• Degree-level education; BA/PM qualifications desirable.

Responsibilities

• Act as the EMEA point of contact and subject matter expert for the CLM technology suite.
• Manage projects and work packages with scope, plans, milestones, risks, issues and acceptance criteria.
• Coordinate design, build, QA, SIT, UAT, release, go-live and hypercare with stakeholders.
• Manage the BAU CLM technology change backlog and governance.
• Produce requirements, data flows, test artefacts and implementation documentation.
• Configure CLM workflows and coordinate integration changes across the estate.
• Create dashboards, RAID logs and management updates with progress and decisions.
• Facilitate working groups and capture decisions to closure.
• Investigate incidents, coordinate resolutions and stakeholder communications.
• Identify automation opportunities and explain benefits.
• Ensure delivery artefacts are approved and retained for audit.
• Apply project management discipline to plans, testing and readiness.

Skills

Strong understanding of CLM/KYC tech,

Regulatory framework knowledge

SDLC delivery across Agile/Waterfall/h

Project management & RAID

Executive reporting & dashboards

Release management & go-live

Stakeholder & vendor management

Ability to manage multiple priorities

Degree-level education; BA/PM quals

Education

Degree-level education; BA/PM qualifications desirable

Job description

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CLM Technology Team Business System Technical Analyst (TA) -AVP

29 Sept 2026

London, LND, GB, EC2M 2AT

SMBC: A trusted partner for the long term

Here at SMBC Group, we want to help you find the next step in your career so read on to discover if this opportunity is the one for you. We like to recognise potential in our people, so we welcome your application even when your experience doesn’t perfectly align with the job description. Whilst we’ll always strive to be better, we’re proud of our inclusive culture, and encourage our applicants and colleagues to be their authentic, unique selves.

Who we are

United by a sense of purpose towards our customers – to be a trusted partner for the long-term – and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future.

Purpose of Job

• Provide technology guidance and support across EMEA for the Client Lifecycle Management (CLM) technology suite.
• Partner with Front Office, Operations, Financial Crime Compliance, Regulatory Compliance, Middle Office, Technology teams and vendors to understand needs, assess impacts and implement agreed solutions.
• Translate business, workflow and regulatory requirements into functional and technical designs, including integrations with CRM, screening, data providers, core banking, trading and downstream platforms.
• Support controlled configuration of the CLM KYC platform and become a subject matter expert across the CLM technology estate.
• Take ownership of issues and assigned delivery activities from initiation to resolution, coordinating stakeholders and escalating where required.
• Prepare concise management updates covering progress, RAG status, milestones, risks, issues, decisions and required actions.

The anticipated salary range for this role is £70,000 - £106,000, with the final offer determined based on the candidate’s skills, experience, role scope, location, and relevant market factors. In addition to base salary, the role may be eligible for a discretionary incentive award and a competitive benefits package, including core benefits such as pension provision.

Background

• CLM supports customer onboarding, retention and growth while ensuring compliance with the Bank’s Risk Framework, regulatory obligations and Financial Crime and Counter-Terrorist Financing commitments.
• The CLM Programme has global visibility and senior-management focus as legacy technology is replaced and end-to-end processes are streamlined through automation.
• The CLM Technology team implements and supports EMEA-wide solutions and manages ongoing platform configuration and change through BAU governance.

Facts and Scale

• The role requires a broad understanding of customer-facing CLM solutions, data management tools, integrations and downstream systems.
• Technical Analysts deliver complex CLM projects and programmes and engage stakeholders from analyst through to Managing Director level.

Accountabilities and Responsibilities

• Act as the EMEA point of contact and subject matter expert for the CLM technology suite across implementation and BAU support.
• Manage assigned projects and work packages by defining scope, plans, milestones, deliverables, dependencies, risks, issues, actions and acceptance criteria.
• Coordinate business users, developers, testers, vendors and product owners through design, build, QA, SIT, UAT, release, go-live and hypercare.
• Manage the BAU CLM Technology change backlog, assess impacts, recommend solutions and ensure governance and approvals are completed before implementation.
• Produce requirements, process maps, data flows, sequence diagrams, traceability records, test artefacts and implementation documentation.
• Configure CLM workflows and data points and coordinate integration changes across the technology estate.
• Create dashboards, RAID logs, decision papers and management updates that clearly communicate progress, RAG status, achievements, forecast dates, risks, issues, dependencies and decisions required.
• Facilitate working groups and governance forums, capture decisions and track actions through to closure.
• Investigate incidents and delivery issues, coordinate resolution, escalations where required and maintain clear stakeholder communication.
• Identify automation, control and operational-efficiency opportunities and explain the benefits and impacts to stakeholders.
• Ensure delivery evidence and Business Analysis artefacts are approved, retained and available for internal audit or regulatory oversight.
• Apply project management discipline to plans, milestones, dependencies, risks, issues, actions, testing and implementation readiness.

Knowledge, Skills, Experience and Qualifications

Demonstrates high level abilities and/or a proven record of success in delivering and in the following areas:

• Strong understanding of CLM/KYC technology, financial services, banking operations and the relevant regulatory framework.
• Proven experience delivering CLM technology change across the full SDLC using Agile, Waterfall or hybrid methodologies.
• Strong project management skills, including planning, estimation, milestone tracking, RAID management, dependency management, governance, change control and implementation readiness.
• Able to prepare clear, concise and decision-focused management updates, dashboards and executive reporting for senior stakeholders.
• Experience of release management, go-live planning, cutover, hypercare and transition to BAU.
• Strong stakeholder and vendor management skills, with the ability to gain agreement, resolve conflict and drive decisions.
• Able to manage multiple priorities independently, work under pressure, analyse complex information and make evidence-based recommendations.
• Degree-level education; professional Business Analysis or project management qualifications are desirable.

Specialist technical skills

• Able to analyse current and future business or regulatory requirements, identify gaps, model workflows and translate findings into high-quality functional requirements covering current and future states.
• Strong understanding of data mapping, APIs, middleware and system integration patterns, including the ability to analyse data flows and dependencies across upstream and downstream platforms.
• Strong understanding of non-functional requirements, including system performance, availability, resilience and security, with the ability to assess their impact on solution design and delivery.

• Delivering change across a complex, highly regulated environment with multiple systems, stakeholders and competing priorities.
• Balancing strategic project delivery with BAU demand while securing consensus, managing risk and providing transparent management updates.

Customer Focus

Driving Change

Driving Results

Judgement and Decision Making

Strategic and Visionary

Trust and Integrity

What we offer

For all the expertise and experience you bring to help us make a difference, it’s only sustainable if we support you to build your career and be your best self so we offer competitive company benefits, centred around promoting positive well-bring and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks.

As an employee of SMBC you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you:

• Hybrid and flexible working
• Competitive paid leave days
• Benefits to support your physical wellbeing, including private medical insurance and life and invalidity insurance
• Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services
• Access a wide range of learning and development opportunities and career progression opportunities

We recognise our role as a bank to support social change and welcome all applications, including those from groups often under-represented in financial services. We value the uniqueness of professional and personal, backgrounds and perspectives as they play a vital role in continuing the sustainable growth of our organisation. We’ll ensure reasonable adjustments to our recruitment process are offered due to a disability or long-term condition whenever requested.

We are committed to transparent and equitable pay practices. Compensation is determined using objective criteria, including skills, experience, and role responsibilities, and applied consistently throughout our recruitment processes. We do not request candidates' pay history and are committed to preventing unjustified pay disparities.

About SMBC

A trusted partner for the long term
United by a sense of purpose towards our customers - to be a trusted partner for the long-term - and our universal banking platform in EMEA, we deliver a full suite of corporate finance products and solutions to our customers, including corporate, structured and trade finance, leveraged finance, loan market and treasury products. We can also provide investment banking and advisory services and a range of innovative solutions in global capital markets.
Find out more about what we do and who we are at https://www.smbcgroup.com/emea/careers