Clinique Counter Manager 37.5 hours Boots Straiton Edinburgh

The Estée Lauder Companies Inc.; City of Edinburgh; On-site; GBP 25,000 - 45,000; Full time

Job summary

An innovative company is seeking a dynamic Counter Manager to inspire and lead a team of Sales Associates. This role offers the chance to be the Chief Executive Officer of your own store, with total accountability for business planning, customer relationship management, and team leadership. If you are a self-starter with a passion for coaching and business strategy, this is your opportunity to embark on a fulfilling career in the beauty industry. Join a company that values diversity and offers exceptional training, development, and competitive benefits, allowing you to grow and thrive in your career.

Qualifications

• Strong leadership and coaching skills in a retail environment.
• Ability to develop financial plans and manage resources effectively.

Responsibilities

• Lead and develop a team of Sales Associates to achieve sales targets.
• Create and execute a business plan for customer recruitment and retention.

Skills

Effective verbal and written communication skills

Quality customer service skills

Results oriented

Team leadership

Attention to detail

Ability to work autonomously

Proactive and positive approach

Retail sales experience

Education

Degree of experience dependent on business/Store size

Tools

Microsoft Excel

Job description

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

1. Effective verbal and written communication skills. Excellent interpersonal skills
2. Quality customer service skills. Skilled at winning people over
3. Results oriented, with high drive to meet objectives and standards
4. Pursue goals beyond what is required or expected of them
5. Senses others' development needs and bolsters their abilities
6. Anticipates, recognizes, and meets customers' needs
7. Handles difficult and tense customer service situations with diplomacy and tact
8. Guides the performance of others while holding them accountable
9. Cultivate and maintain extensive informal networks
10. Models team qualities like respect, helpfulness, and cooperation
11. High attention to detail and organisational skills
12. The ability to work autonomously and contribute to the team
13. Proactive and positive approach to work and tasks
14. Confidentiality, tact, and discretion when dealing with people
15. Retail sales experience.
16. Team leadership
17. Degree of experience dependent on business/Store size.
18. Experience in strategic planning and execution
19. Ability to develop financial plans and manage resources
20. Working knowledge of a computerised system including email, Microsoft Excel