Clinical Technologist

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity has arisen to join the administration team at a community diagnostic centre in Wood Green. This role is pivotal in managing patient pathways and liaising with patients, ensuring their feedback shapes service delivery. You will work in a collaborative environment that values innovation and patient care, contributing to a transformative initiative in healthcare. The position offers a chance to develop professionally while enhancing the patient experience across multiple sites. If you have a positive attitude and a commitment to excellence, this role is perfect for you.

Benefits

Professional development tools

Staff well-being initiatives

Collaborative work environment

Qualifications

• Experience in a busy office environment handling appointments and engaging with the public.
• Experience in a hospital setting is desirable.

Responsibilities

• Manage patient pathways and liaise with patients to gather feedback.
• Coordinate service requirements and support administrative functions.

Skills

Excellent communication skills

Problem-solving

Patient feedback management

Education

NVQ Level 3 or equivalent

Tools

Electronic Patient Records (EPR)

Job description

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Administrative/ Patient Experience Officer - Band 3

Wood Green

Contract - Permanent - full-time

An exciting opportunity has arisen to join our administration team at the Wood Green Community Diagnostic Centre. This is your chance to be part of something transformative and innovative, positively impacting patient pathways.

The post holder will manage patient pathways, liaise with patients, gather feedback, and perform general administrative duties.

We seek a candidate with a positive, 'can do' attitude, willing to collaborate across teams, reflecting the NHS values in our service to patients.

Please note: this role is rotational across our Hornsey Central, Whittington, and Wood Green sites.

Main duties of the job

1. Maintain modality diaries, coordinate service requirements, and support administrative functions for both admin, clerical, and clinical teams.
2. Serve as a point of contact for patient feedback and communicate key themes to management. Attend focus groups and liaise with referrers to promote CDC services.

Working for our organisation

The Wood Green NHS Community Diagnostic Centre (CDC) is part of a growing network of community diagnostic centres linked with Whittington Health NHS Trust, aiming to improve health outcomes through innovative strategies.

We provide tools for professional development and believe a happy workforce delivers excellent patient care. We invest in staff well-being and development.

This is a unique opportunity to join a new NHS-led initiative to enhance healthcare outcomes and strengthen NHS resilience.

Detailed job description and main responsibilities

• Act as a contact point for patients and their representatives contacting imaging, phlebotomy, and ophthalmology services.
• Monitor the electronic appointment list, ensure timely scheduling, and maintain accurate, confidential patient records.
• Work closely with the service lead to ensure smooth operations and implement improvements as needed.

Person specification

Qualifications

• NVQ Level 3 or equivalent

Experience

• Experience in a busy office environment, handling appointments, problem-solving, and engaging with the public.
• Experience working in a hospital setting is desirable.

Knowledge

• Excellent communication skills.
• Calm and confident in handling situations.
• Proficient with Electronic Patient Records (EPR) or similar systems.
• Ability to supervise others.

Safeguarding Children and Adults

All staff must comply with the Trust’s safeguarding policies, ensuring the welfare of children, young people, and vulnerable adults. This includes familiarity with relevant procedures, participation in training, and professional conduct.

Whittington Health is committed to safeguarding and expects all staff to uphold these principles.