Clinical Team Secretary/Administrator

NHS; Tees Valley; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare organization in Tees Valley is seeking a motivated Team Administrator to provide comprehensive administrative support. This full-time role requires excellent communication and IT skills, including experience in an administrative environment and a Level 3 qualification in a relevant field. The position is fixed-term for 12 months, with potential for permanence based on funding availability. Applicants must have the Right to Work in the UK, as sponsorship is not offered.

Qualifications

• Experience of working in an administrative environment (diary management, filing systems).
• Customer Service experience (face to face, answering calls).
• Ability to work autonomously and proactively.

Responsibilities

• First point of contact for service users and families.
• Respond to enquiries and communicate messages accurately.
• Support and maintain standard systems and processes.

Skills

Excellent communication skills

IT skills

Organizational skills

Education

Level 3 Qualification in relevant field or equivalent experience

Literacy and numeracy Level 2 OR O Level

Tools

Microsoft Office applications

Job description

Job Summary

An opportunity has arisen to recruit a highly motivated and experienced individual to a Team Administrator position working 37.5 hours per week supporting the Getting Help Teams covering Teesside. The team is currently based at Evergreen, Acklam Road Hospital though this may change in the future.

This is a 12 month fixed-term post covering the secondment of the existing postholder, but may become permanent subject to funding being available.

As part of the community team, the successful applicant will provide a comprehensive administrative and secretarial support to members of the team to ensure that they have everything they need to provide the best possible care to the children, young people and families who use our service.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

The post holder will be the first point of contact for service users, family and carers, responding to a range of enquiries or concerns over the telephone. In addition, the post-holder will be dealing with enquiries to the community team from other agencies and professionals, taking action where necessary and ensuring messages are communicated accurately to relevant personnel and in an appropriate and timely manner.

Excellent communication skills, both verbal and written coupled with proven secretarial skills and previous experience is essential. You will be required to support and maintain standard systems and processes set out by the Trust. The successful candidate will need to have excellent IT and organisational skills and have a good knowledge and understanding of information systems.

We are looking for someone who feels comfortable multi-tasking in a busy environment and that can prioritise their workload and work to deadlines, whilst dealing sensitively with issues and maintaining confidential information.

About Us

We are the Mental Health & Learning Disability NHS Trust for Durham Tees Valley

From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

Details

Date posted: 29 September 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,937 to £26,598 a year per annum

Contract: Fixed term

Duration: 12 months

Working pattern: Full-time

Reference number: 346-TSC-028-25-A

Job locations: Acklam Road Hospital, Middlesbrough, TS5 4EE

Job Description

Job responsibilities: Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

Additional contact details: Andrew Snelling- Team Manager

• 01642 529615

Person Specification

Qualifications

Essential:

• Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 in Business Administration
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role

Desirable:

• Level 3 in Business Administration
• RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment

Experience

Essential:

• Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute taking, data input, collating and presenting information)
• Customer Service experience (face to face, answering calls, correspondence)
• Experience of organising completing demands and workloads
• Experience of setting up and maintenance of administrative systems and processes
• Experience of working autonomously and proactively

Desirable:

• Experience of supporting/supervising staff
• Experience of handling monies and working within financial guidelines

Knowledge

Essential:

• Comprehensive knowledge of Microsoft Office applications
• Understanding of data protection and the need for confidentiality and how to maintain this
• Knowledge of office systems and processes

Desirable:

• Knowledge of NHS systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.