Clinical Team Administrator

Integrated Care System; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization in Norwich is seeking a Clinical Team Administrator to provide administrative support. The successful candidate will have strong communication skills and experience in a busy team environment. This role involves managing patient referrals and providing efficient secretarial support. The position offers a supportive working environment and a 6-month fixed term contract.

Benefits

Comprehensive training programs

27 days annual leave (pro rata), increasing to 33 days

NHS discounts and more

Qualifications

• Experience supporting a busy team in an administrative role.
• Understanding of confidentiality and data protection.
• Ability to respond to changing priorities.

Responsibilities

• Provide secretarial support to the team.
• Handle patient referrals and liaise with clinical staff.
• Process minutes for teams and manage diaries.

Skills

Strong communication skills

Excellent time management

ICT skills including Microsoft

Education

NVQ3 Business Administration or equivalent

Pitman/RSA III Typing/Word Processing or equivalent experience

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Are you looking for an administrative based role based in Norwich? Our friendly, fast-paced team have an exciting opportunity for a Clinical Team Administrator to join the existing team...

We are currently seeking an enthusiastic and motivated Clinical Team Administrator to work in our Central Youth Team based at 80 St Stephens in Norwich. The role will be offered on a 6 month fixed term contract.

We offer a welcoming, friendly, and supportive environment that puts the needs and care of our service users first and provides a responsive administration service.

This role will require a confident, level-headed individual who has experience of supporting a busy team, is able to respond to changing priorities and delivering accurate work within tight deadlines. You should have a good understanding of confidentiality and data protection.

Please add a sentence in to your application form to describe what Mental Health means to you.

Main duties of the job

The ideal candidate will have strong communication skills, as well as demonstrable administrative experience.

A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust systems such as Lorenzo would be an advantage, however training will be provided.

You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to confidently and sensitively deal with telephone calls from individuals who may sometimes be distressed or upset.

You should be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.

About us

At Norfolk and Suffolk NHS Foundation Trust we provide mental health, secure and learning disability services across Norfolk and Suffolk. We believe in recovery and wellbeing, and we promote physical health, strong relationships and a balance between treatment and continuing an active life.

Benefits included with this role are:

• A comprehensive in house & external training programmes
• Starting annual leave of 27 days per annum ( pro rata) increasing to 33 days pa based on length of service (plus paid bank holidays)
• NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

Job responsibilities

ROLE SUMMARY

Provide secretarial / administrative support to the team in order that they can provide an efficient service to all customers.Respond to the administrative needs of the service to ensure that the requirements of theorganisation are met.DUTIES AND RESPONSIBILITIES

Clinical Support

Provide accurate, prompt and efficient secretarial/administrative support to the clinical multidisciplinary team which may include spreadsheets and reports.

Use electronic systems to input and access information as required by the clinical multidisciplinary team.

Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas.

Liaise with clinical team members in relation to urgent referrals or other emergencies.

Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.

Take and process minutes for teams (across the Locality).

Person Specification

Qualifications

• Pitman/RSA III Typing/Word Processing or equivalent secretarial experience at intermediate level
• NVQ3 Business Administration or equivalent or working towards
• NVQ2 Customer Services or working towards
• Shorthand
• Knowledge of Trust electronic record system

Experience

• Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level
• Working on own initiative with minimal supervision
• Ability to work with senior members of staff across a large organisation

Skills

• Excellent articulate communication skills
• Ability to coordinate and prioritise management diaries
• ICT Skills including Microsoft, especially spreadsheets and presentations e.g Excel and PowerPoint or equivalent

Knowledge

• Working knowledge of Microsoft packages or equivalent
• Maintaining administrative/secretarial systems
• Knowledge of NHS policy/procedures
• Knowledge of medical terminology

Other

• Able to work flexible across a range of different sites/offices

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.