Clinical Team Administrator

NHS; North East; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare organization in North East England is looking for a Clinical Team Administrator. You will provide vital administrative support, coordinate appointments, and manage case files. This role offers a starting salary of £24,937 and numerous training opportunities, making it an excellent chance to develop your career within the NHS.

Benefits

Generous NHS pension scheme

27 days annual leave plus bank holidays

Access to NHS staff benefits and discounts

Qualifications

• Experience of working in an administrative environment.
• Customer service experience in face-to-face and correspondence.
• Knowledge of data protection and confidentiality.

Responsibilities

• Support diary management and appointment coordination.
• Respond to enquiries and communicate effectively.
• Create and manage patient case note files.

Skills

Diary management

Customer service

Organizational skills

Proficient in Microsoft Office

Education

Level 3 Qualification in relevant field

Key skills in literacy and numeracy Level 2

Job description

We have an exciting opportunity for a Clinical Team Administrator to join the Health and Justice Mental Health Treatment Requirement Team based at Lanchester Road Hospital, Durham.

This is a fantastic opportunity to join and support our multi-disciplinary teams who work closely together in order to give the best holistic care to our patients.

If you are looking for a new challenge, enjoy variety in your work and are looking to be part of a team striving to make a difference, we will welcome your application for this role.

Flexible working options are available, please contact Sophie Kirk [e-mail] to discuss.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

The role is multifaceted with opportunities for progression and development of skills and experience. You will be offered appropriate training to ensure you can fulfil and excel within the role.

The role will include dealing with enquiries to the clinical team and healthcare professionals, taking action where necessary and ensuring messages are communicated accurately to relevant personnel and in an appropriate and timely manner. You will be the first point of contact for other professionals responding in a helpful manner to enquiries or other issues raised. Offer support to diary management and appointment coordination, arrange and minute meetings, distributing agendas, papers etc.

You will be required to create and ensure case note files are up to date and available for patient appointments/admissions, including liaison with other departments and sites.

Undertaking of general office duties as required, including ordering supplies, filing photocopying etc.

About us

With a starting salary of £24,937 pro rata per annum, a generous NHS pension scheme, a fantastic annual leave package (an initial 27 days annual leave plus bank holidays if new to the NHS) and access to other NHS staff benefits and discounts, it is fair to say that this job has a lot to offer. There are many training and development opportunities available, giving you the opportunity for career progression and development into other areas of work should you wish to do so.

Staff recognition is very important to us, we work closely with colleagues from across the Trust to support development, the staff voice and to recognise teams and individuals through our Greatix and Star Award schemes, highlighting the outstanding work being done every day.

We recognise that Administrators and professionals are a valuable asset to our organisation. We understand that they have a key role in the support and delivery of our services and that their contribution helps us in achieving our aim of consistently providing safe and high quality care for our service users. The kind of care we would want for ourselves and for our loved ones.

Person Specification

Qualifications

Essential:

• Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 qualification in Leadership and Management
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role

Desirable:

• Level 3 Qualification in Leadership and Management.
• RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment

Experience

Essential:

• Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute taking, data input, collating and presenting information).
• Customer Service experience (face to face, answering calls, correspondence).
• Experience of organising completing demands and workloads.
• Experience of setting up and maintenance of administrative systems and processes.
• Experience of working autonomously and proactively.

Desirable:

• Experience of supporting/supervising staff.
• Experience of handling monies and working within financial guidelines.

Knowledge

Essential:

• Comprehensive knowledge of Microsoft Office applications.
• Understanding of data protection and the need for confidentiality and how to maintain this.
• Knowledge of office systems and processes.

Desirable:

• Knowledge of NHS systems

We are an equal opportunities employer and welcome applications from all sections of the community.