Clinical Systems Technician (EMIS)

Integrated Care System; Runcorn; Remote; GBP 30,000; Full time

Job summary

Join HCRG Care Group as a Clinical Systems Technician and support vital clinical technologies. In this role, you will work remotely, manage support requests, contribute to a Knowledge Base, and assist users with EMIS Web while enhancing healthcare services across the UK.

Benefits

Group pension

Private medical insurance

Discounts via My Reward Hub

Access to earned wages for emergencies

Wellbeing support and coaching services

Opportunities for professional development

Qualifications

• Experience with EMIS Web in testing or configuration roles.
• Strong problem-solving skills.
• Customer service experience, e.g., Service Desk roles.

Responsibilities

• Managing support requests using ITSM software and MS Teams.
• Contributing to the development of a Knowledge Base.
• Providing end-user support and demonstrating system tasks.

Skills

Customer service

Problem-solving

Knowledge of information governance

Tools

EMIS Web

Job description

Support the digital backbone of health care by joining HCRG Care Group as a Clinical Systems Technician and help ensure the smooth operation of our vital clinical technologies.

At HCRG Care Group, we're proud to be a trusted provider of NHS services across the country. As our organisation continues to grow, we're investing in strengthening our digital capabilities to better support patients and clinicians alike. We are now seeking a detail-oriented and technically proficient Clinical Systems Technician to join our Clinical Systems team.

Working as part of a friendly and supportive team of seven, you'll play a key role in the support and day-to-day maintenance of our clinical systems estate, with a particular focus on EMIS Web and associated technologies.

This role is predominantly remote working, which offers greater flexibility and improves work-life balance, something that we are passionate about as an organisation.

Main duties of the job

As the Clinical Systems Technician in EMIS, your main responsibilities will include:

• Managing support requests using our ITSM software and MS Teams, including detailed investigation and resolution documentation.
• Contributing to the development of a comprehensive Knowledge Base to assist end users, under the guidance of the Clinical Systems Compliance Lead.
• Performing routine configuration changes in clinical systems, such as letter templates and diary setups.
• Participating in team meetings and service development initiatives.
• Providing end-user support, demonstrating system tasks, and signposting to training resources.
• Handling record management issues, including record merges and liaising with the National Back Office.
• Investigating system errors and issues, liaising with suppliers, and updating the Knowledge Base with resolutions.
• Supporting major incident management, including communication and escalation procedures.

A full list of role responsibilities can be found in the attached Job Description.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to improve outcomes. We deliver a range of services including adult and children community health, primary care, urgent care, sexual health, dermatology, MSK, and adult social care, supporting millions across England annually. Our values are: we care, we think, we do.

We are committed to equality and diversity, welcoming applications from all backgrounds. As a Disability Confident employer, we provide inclusive facilities and adjustments.

Note: Sometimes roles close earlier than advertised due to high demand. We encourage early applications.

Learn more about us at https://www.hcrgcaregroup.com/about-us-2

Job responsibilities

As a Clinical Systems Technician in EMIS, you'll be an integral part of our team at HCRG Care Group.

You will receive benefits such as:

• £30,000 annual salary with group pension
• Remote working flexibility
• Private medical insurance including mental health and musculoskeletal support
• Discounts via My Reward Hub
• Access to earned wages for emergencies
• Wellbeing support and coaching services
• Opportunities for professional development through The Learning Enterprise
• An inclusive, innovative culture backed by significant funding for ideas
• Working for an organisation with high clinical quality standards, with most services rated good or outstanding by CQC

The ideal candidate will have:

• Knowledge of information governance and record keeping, especially regarding health data
• Customer service experience, e.g., Service Desk roles
• Experience with EMIS Web in testing or configuration roles
• Strong problem-solving skills
• Evidence of ongoing professional development
• Excellent interpersonal skills

A full list of essential criteria can be found in the attached job description.

Person Specification

General Requirements

• Click Apply above to view the detailed Job Description on our career site

Disclosure and Barring Service Check

This role is subject to a DBS check under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, requiring disclosure of criminal convictions as appropriate.