Clinical Systems Support Officer

Integrated Care System; Preston; On-site; GBP 26,000 - 30,000; Full time

Job summary

A regional healthcare provider in Preston is seeking a Clinical Systems Support Officer. This role involves supporting clinical systems, providing technical assistance to users, and maintaining accurate records. Ideal candidates will have experience in a similar NHS role, familiar with medical data handling and clinical systems like EMIS and Rio. The position offers a salary range of £26,530 to £29,114 annually.

Qualifications

• Experience in a similar role within the NHS.
• Understanding of clinical priorities in the NHS environment.
• Knowledge of Data Protection relating to Patient Information.

Responsibilities

• Provide support for clinical systems and advise end users.
• Assist with investigating and resolving calls to the IT Service Desk.
• Liaise with software suppliers to manage issues effectively.

Skills

Understanding of NHS data quality issues

Experience of using clinical systems

Customer service focus

Education

NVQ level 4 in relevant subject

European Computer Driving Licence (ECDL)

Tools

Microsoft Suite

EMIS

Rio

Job description

Go back Lancashire & South Cumbria NHS Foundation Trust

Clinical Systems Support Officer

The closing date is 28 August 2025

The Digital Training Team at LSCFT is seeking a new Clinical Systems Support Analyst to join an existing team of support analysts to assist with the implementation of a clinical system within the Trust's physical health services.This post will be responsible for providing system support and maintaining an accurate record of the support given using our IM&T Department's call logging software. The post holder will play a significant role in undertaking the system configuration and maintenance of the Trust clinical systems & EPRs, ensuring systems are accurate and up to date.The role will be responsible liaising with our software suppliers and product specialists to ensure that software related problems are logged, and resolved in a timely manner.

Working Pattern (Hours): Full Time

Main duties of the job

LCFT has several clinical applications which are managed by Health Informatics. These include RIO, EMIS, EDMS and Nerve Centre and are used by both clinical and non-clinical staff. The post holder will be responsible for providing a clinical system support function for these applications and their users. This involves undertaking general database administration i.e. configuration, user accounts, housekeeping, supporting upgrades, user queries and general fault finding. The post holder will assist with investigating and resolving calls to the IT Service Desk, by establishing the problem with the user, triaging the incident and managing it through to resolution. This role will provide second line support for the clinical systems currently used by the Trust and will require the logging of support calls with suppliers, as appropriate.

• To provide a system support function and maintain a methodical, contemporaneous, complete and accurate service record using the IM&T Department's call logging software. This will involve receiving complex and sensitive information and applying it to make necessary amendments to systems as appropriate based on the correct interpretation of the information, and where necessary communicating with all levels of Management, Staff and System Users to advise on system configuration queries and ensure data capture requirements are met.

About us

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

For more information please visit our website via Lancashire & South Cumbria NHS FT

Job responsibilities

• To assist with day to day support of clinical systems advising end users with problems and deal with appropriately to determine whether issues are reported to the National Service Desk/System Supplier, or can be resolved locally adhering to service level agreements
• Liaise with software suppliers and product specialists to ensure and software related problems encountered are logged in a timely manner, following up progress to resolve the issues
• To be the direct link for the IT Service Desk to accept calls for Clinical Systems. This involves understanding the users issue and determining the best resource to use to resolve to an acceptable standard. The post holder will use their knowledge of the systems to assess how to do this.

Please see Job Description and Person Specification attached to this vacancy for the full responsibilities of this role.

For further information about this position, please contact Claire Jacques ([e-mail])

Person Specification

Qualifications

• NVQ level 4 in relevant subject or equivalent knowledge and experience
• European Computer Driving Licence (ECDL) or equivalent qualification/experience

Knowledge

• Understanding of NHS administration procedures and data quality issues
• Understanding of clinical priorities and changing NHS environment
• Understanding of Data Protection issues relating to Patient Information.

Experience

• Previous NHS Experience in a similar role which required an understanding of patient activity and clinical systems Competent and established user of computer systems within Microsoft suite
• Experience of using clinical systems such as EMIS, Rio, iPM, ECR, EDMS
• Experience of Providing 1st or 2nd Line Support in a customer focused environment
• Experience of building templates, letters, etc for system publication

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Lancashire & South Cumbria NHS Foundation Trust

£26,530 to £29,114 a yearsubject to confirmation