Clinical Systems Support Lead

Job summary

This is a key support post within the Clinical Systems Team. The post holder will be responsible for assisting the EPR Workflow Lead, specifically in supporting systems under the remit of the Clinical Systems Team.

Please be advised, interviews for this post are scheduled to take place during the week commencing 19th May 2025.

Main duties of the job

1. Management and creation of EPR accounts and related applications
2. Management of appropriate Data Collection Workbooks
3. Providing a support service to users of systems
4. Provide line management and support to the EPR System Support Analysts
5. Providing timely and accurate access to systems
6. Developing and maintaining key documentation to support processes
7. Support cascade training
8. General system administration duties
9. Provide basic management cover for other ICT systems
10. Help to support 24/7 services within the Trust, working independently on-call

Closing Date: Please be advised that this job advert will close once sufficient applications have been received. We encourage you to apply promptly if interested.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as 'good' by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We pride ourselves on our high-quality patient care and our modern facilities in Western Europe. The Trust is renowned for research and innovation and is a Pathway to Excellence designated organization. Join us to be part of a passionate, talented team with access to extensive learning and development opportunities. We are committed to diversity, equality, and human rights, fostering an environment where everyone can achieve their potential.

Job description

Job responsibilities

1. To provide a comprehensive support service to users of the systems managed.
2. Liaise with external users and third-party providers, offering support and advice.
3. Complete supplier design documentation, such as Data Collection Workbooks, accurately.
4. Assist in developing policies and procedures related to the systems managed.
5. Undertake periodic audits of data to ensure compliance with NHS Data Manual, including master files.
6. Test new releases of systems.
7. Create and manage user accounts, including onboarding and deactivation for leavers.

For further details, please see the attached job description.