Clinical Systems Support Lead

University Hospitals Coventry and Warwickshire; Coventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established healthcare provider is seeking a dedicated professional to support users of critical systems. This role involves providing comprehensive support, managing user accounts, and ensuring compliance with data regulations. The ideal candidate will have a strong commitment to patient care and the Trust's values, contributing to a collaborative environment focused on excellence. If you are passionate about making a difference in healthcare and possess the necessary skills, this opportunity could be the perfect fit for you.

Qualifications

• Experience in user support and data management is essential.
• Knowledge of NHS Data Manual compliance is required.

Responsibilities

• Provide comprehensive support to users of managed systems.
• Liaise with external users and manage user accounts.

Skills

User Support

Data Management

Policy Development

Auditing

Education

Relevant Degree or Equivalent Experience

Job description

Detailed job description and main responsibilities

• To provide a comprehensive support service to users of the systems managed.
• Liaise with external users of the systems managed, providing support and advice as required, liaising with third party providers where appropriate.
• Responsible for completing supplier design documentation e.g., Data Collection Workbooks to a high degree of accuracy.
• To assist in the development of policies and procedures in relation to the systems managed.
• To undertake periodic audits of data e.g., to ensure compliance with the NHS Data Manual. This will include (but will not relate exclusively) to master files.
• Undertake testing of new releases
• Create and manage accounts for new users.
• Deactivate accounts and user access for leavers

For further details please see the attached job description.

Person specification

Qualifications

Essential criteria

• See supporting documents

Experience

Essential criteria

• See supporting documents

Desirable criteria

• See supporting documents

Knowledge

Essential criteria

• See supporting documents

Desirable criteria

• See supporting documents

Skills

Essential criteria

• See supporting documents

commitment to Trust Values and Behaviours

Essential criteria

• See supporting documents

To ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trust's Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trust's Values and Behaviours which can be accessed on the right side of this page under the job description.
The Supporting Information Section in your application should therefore reflect your understanding of the Trust's Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.

The Trust is committed to Equal Opportunities within the workplace. All vacancies will be considered for Job Share unless otherwise stated. All applicants who have a disability and who meet the minimum criteria for the job will be interviewed. Where a post has an overwhelming response, this Trust may use random selection in order to reduce numbers to interview, any disabled applicants will automatically be guaranteed an interview and will be exempt from this process.

In submitting an application form, you authorise University Hospital Coventry & Warwickshire NHS Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you, including Occupational Health data (inoculations and screening tests). This data will be transferred using NHS Electronic Staff Record and third-party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post.

UHCW NHS Trust, by virtue of its Green Plan, is committed to ensuring that the way we provide services minimises the impact on the environment and the future health of the public e.g. zero waste to landfill, reducing our carbon footprint and increasing our recycling and reuse percentages.

If you are successful at interview you will receive a conditional offer of employment and we'll ask you for information so that we can carry out pre-employment checks. You must successfully complete all pre-employment checks to progress to a final unconditional offer.

We must confirm the identity of our staff and their right to work in the United Kingdom. We will ask you to submit proof of your identity and right to work documents via a secure digital platform approved by the Home Office, named TrustID. Alternatively, you may be asked to attend our office with original documents.

Depending on you level of exposure with patients you may be required to undertake a Standard or Enhanced DBS. The cost of this check will be charged to you and will be deducted from your salary over the first 3 months of employment at the current rate.

All correspondence will be sent by email; please check your account regularly including your Junk/SPAM folders

Employer certification / accreditation badges

Application numbers

Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Documents to download

• Job Description (PDF, 560.3KB)
• Candidate Information (PDF, 291.8KB)
• UHCW Post Card (PDF, 114.3KB)
• Welcoming Applicants With Disability (PDF, 98.9KB)
• How to complete an application form & Values Fact Sheet (DOCX, 874.6KB)