Clinical Support Worker | North London NHS Foundation Trust

Camden And Islington NHS Foundation Trust; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare provider in London is seeking Clinical Support Workers for full-time roles in acute mental health wards. Responsibilities include caring for service users, engaging in therapeutic conversations, and ensuring patient safety. Candidates should have experience in mental health settings and a resilient approach. The role offers NHS discounts, annual leave, and a supportive working environment.

Benefits

NHS Discounts

Generous annual leave

NHS pension scheme

Supportive work environment

Qualifications

• Experience with caring in an acute mental health setting.
• Willingness to complete PMVA and BLS training.
• Desirable to have Care Certificate or willing to obtain it.

Responsibilities

• Provide direct face-to-face patient care on in-patient wards.
• Engage in therapeutic conversations with service users.
• Assist with safety checks and physical observations.

Skills

Caring for people in acute mental health crises

Good written and verbal communication

Emotional and physical resilience

Ability to work as part of a team

Education

Care Certificate

Job description

We are looking for confident and caring individuals to join our In-Patient Mental Health Services in Highgate as a Clinical Support Worker at our entry level (AfC Band 3) for mental health NHS careers.

These roles involve direct, face to face patient care to acutely unwell service users who have been admitted to an in-patient psychiatric ward.

This advert is for Full Time Positions, in our Acute Wards at Highgate West Mental Health Centre which are either all male or all female environments with either 16 beds or 17 beds per ward.

Note this advert has a capped number of applications, so may close sooner than advertised.

Clinical Support Workers are the backbone of our Nursing and Health Care workforce - they are based on our wards and work as part of our Nursing teams working alongside our Occupational Therapists, Social Workers, Nurses, Psychologists and Psychiatrists caring and supporting services users through the most challenging part of their mental health crisis.

Successful candidates will be expected to undertake focussed one to one therapeutic conversations with service users who are in hospital, some of whom may be detained under the Mental Health Act. At times this might involve engaging in enhanced observations, environmental safety checks and physical observations.

Good written and verbal communication is key alongside a 'can do...will do' positive and compassionate approach and attitude and the ability to work as part of a team is essential.

You must have experience of caring for people in acute mental health crises and consider yourself emotionally and physically resilient such that you are able to manage the day to day challenges of working in such a dynamic and busy environment.

You will be expected to undertake day and night shifts across a 7 day working pattern and be required to complete training on the prevention of management and violence (PMVA) and basic life support (BLS).

North London NHS Foundation Trust (NLFT)is committed to improving mental health care across North London to deliver excellent services to our local people.

Our Five-Year Strategy:

1. We will provide consistently high-quality care closer to home.

2. With our partners in North London and each borough we will ensure equity of outcome for all

3. We will offer great places to work, providing staff with supportive environment to deliver outstanding care.

4. We will be more effective as an organisation by pioneering research, quality improvement and technology.



Why NLFT?

· We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.

· We promote flexible working and support staff with a range of health and wellbeing initiatives.

· NHS Discounts, generous annual leave, and NHS pension scheme

· Excellent internal staff network





The role of the Clinical Support Worker within the Highgate site can be demanding but is rewarding as you support the service user to recovery and readiness for ongoing care during their stay.

Experience with care and understanding of mental health and ill health is essential.

The Care Certificate although not essential is desirable, if you do not currently have a Care Certificate you must be willing to work towards achieving it.

We aim to support service users and their carers/family during their in-patient admissions so as a Clinical Support Worker your feedback and close involvement together with exploring your professional curiosity with service users whilst they are in hospital is key to their achieving a successful and well-planned care episode.


This advert closes on Thursday 17 Jul 2025