Clinical Support Worker | Norfolk Community Health and Care NHS Trust

jobs24.co.uk; High Kelling; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a dedicated team at an Outstanding rated NHS community trust, providing quality, patient-centred rehabilitation care. This role offers a unique opportunity to work with a diverse group of patients, ensuring their emotional and physical well-being while promoting a supportive environment. You'll be part of a friendly multidisciplinary team, engaging in continuous training and development, and playing a key role in enhancing the quality of care provided. If you're passionate about making a difference in patients' lives and thrive in a dynamic setting, this position is perfect for you. Apply now to be part of an organization that truly values its staff and patients.

Qualifications

• Experience in a care setting is essential, ideally with a Care Certificate.
• Must be flexible and able to support new staff.

Responsibilities

• Carry out instructions from Registered Nurse and document care delivered.
• Support patients' emotional well-being and maintain a clean clinical area.

Skills

Patient Care

Communication Skills

Team Collaboration

Emergency Response

Education

Care Certificate or relevant experience

Tools

System One

ICE

Job description

Pineheath Ward delivers quality, patient-centred care within our 24-bedded unit, providing rehabilitation to a group of patients with varying complexities of needs including palliative care. We accept adult patients of all ages who have rehabilitation needs. Our patients come to us following medical, surgical, or orthopaedic treatment, sometimes directly from their homes.

Opportunities exist for further training and development within the role. You will be joining an enthusiastic, supportive, friendly multidisciplinary team.

The post involves rotation between day/night duties; full and part-time posts are available. Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another.

Praising NCH&C's compassionate, inclusive, and effective leadership at all levels, the CQC observed that our staff are well supported to make positive changes and innovations.

Responsibilities

1. To accurately and promptly carry out the instructions of the Registered Nurse (RN) who is professionally accountable for the delivery of care.
2. To carry out duties as specified within the trust's Approved Core Task List for Clinical Support Worker (working within assessed competence).
3. To report to registered staff any patient that gives cause for concern or any observed changes in a patient's clinical condition.
4. To support patient's emotional well-being by supporting positive conversations, actively encouraging participation in ward-based activities.
5. To accurately document all care delivered to patients, including recording documentation electronically on trust systems, maintaining confidentiality at all times.
6. To respond appropriately to clinical emergencies to ensure the patient receives appropriate care. Be aware of role in emergency situations and what actions should be undertaken.
7. To be aware of and adhere to all trust policies, procedures, and nursing guidelines when undertaking any activities.
8. To make patients welcome to the clinical area and participate in the admission process under the supervision of registered staff.
9. To keep the clinical area clean and tidy, maintaining a safe environment.
10. To adhere to trust infection control procedures.
11. To support relatives under the guidance of a RN.
12. To assist with the discharge process for patients directed by RN and/or member of the Multidisciplinary Team (MDT).

Communication

1. To welcome patients, visitors, and relatives to the clinical area, providing assistance, support, and information where required.
2. To answer the telephone, when necessary, in a polite courteous manner and respond appropriately within remit and pass on enquiries to the Registered Nurse.
3. Communicate effectively within the nursing team, multi-disciplinary team, and other departments to ensure that patient care is well planned and coordinated.
4. To contribute to the handover of the care of patients within the team under the direct supervision of a RN, maintaining confidentiality at all times.
5. Report and record using the trust's systems (Datix) all incidents, accidents, and complaints to the senior nurse on duty.
6. Use the System One and ICE and other trust systems as required by the clinical area.

Management

1. Take all reasonable steps to ensure the safe keeping of patient's property in accordance with trust policy.
2. Promote a professional, welcoming, and uncluttered environment, keeping all storage areas safe, clean, and tidy.
3. To share responsibility in the care and maintenance of all equipment in the clinical area.
4. Ensure all waste and soiled linen is disposed of in line with trust policy.
5. Participate in audit under the direction of the RN.
6. Cleaning and checking of beds, lockers, oxygen, and suction equipment in the clinical area following the discharge of a patient and in preparation for admission.

Professional/Educational

1. To ensure up to date with all mandatory (including if appropriate safeguarding and safeguarding supervision) training sessions.
2. To have completed the Care Certificate or relevant experience in a care setting.
3. To be flexible in relation to patient requirements.
4. To continue personal development in relation to identified objectives.
5. To supervise and support new staff and work with the local induction programme.
6. Maintain up to date knowledge of changes in policies and procedures relevant to the post.
7. Participate in training and supervision sessions relevant to the clinical area; this could include clinical competences where appropriate.
8. Ensure that attendance at an annual appraisal is maintained and documented.

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an Outstanding rating from the Care Quality Commission (CQC).

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS Community Trust in the country to be awarded the title.

About Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.