Clinical Support Worker Liverpool Immunisations

North West Borough Healthcare NHS Foundation Trust; Liverpool City Region; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare organization is seeking a dedicated individual for a managerial role focused on clinical administration and immunization programs. The position involves overseeing clinical tasks, mentoring staff, and ensuring effective communication within the team. Candidates should have a strong background in healthcare, excellent organizational skills, and the ability to work under pressure. This role offers an opportunity to contribute to public health initiatives and support the community.

Qualifications

• Educated to GCSE or equivalent in Maths and English grades C and above.
• Experience of working in a healthcare setting.
• Ability to work under pressure and prioritize workload.

Responsibilities

• Manage and prioritize clinical administration tasks.
• Mentor new team members and support students.
• Participate in vaccination programs and maintain health records.

Skills

Interpersonal skills

Time management

Communication

Teamwork

Organisational skills

Flexibility

Education

GCSE or equivalent in Maths and English

Tools

Microsoft Office

Job description

Detailed job description and main responsibilities

Managerial

1. Be responsible for the management and prioritisation of clinical administration generated within own workload.
2. Respond to changing situations and prioritise work accordingly within own workload.
3. Maintain health records within own workload as per Mersey Care Record Keeping Policy.

Leadership

1. Mentor new team members and support students and other staff (at equivalent or lower band).
2. Attend team meetings and other meetings as delegated by the team leader.
3. Submit reports / audits / data collection and returns as required.
4. Keep contemporaneous records.
5. Ensure communication flow as per communication strategy.

Clinical

1. Following appropriate training and assessment, participate in the vaccination of children receiving the Nasal Flu immunisation under the guidance of the immunisation nurse.
2. Input clinical data into the clinical systems, interpreting and identifying patterns in vaccine uptake to inform the V&I coordinator for future planning.
3. Receive and report accurately and in a timely manner clinical enquiries from families, schools, and other agencies.
4. Provide meaningful feedback to GPs and other stakeholders about vaccine uptake amongst specific population groups.
5. Support in the delivery of sessions at schools and other community settings.
6. Participate as part of the team in Immunisation-related Public Health work/health promotion activities in schools and other settings.

Non-Clinical

1. Maintain all immunisation records within workload as per Mersey Care Record Keeping Policy.
2. Coordinate all relevant documentation for school-based immunisation programmes, including consent forms and re-call letters to absentees.
3. Attend and provide effective support at immunisation sessions in schools, ensuring each child has a correct consent form and as directed by the Lead clinician.
4. Upload appropriate data onto systems as required.
5. Be responsible for ordering equipment and resources, and arrange for the repair and maintenance of equipment for the Immunisation team.
6. Be responsible for the care and safe keeping of equipment issued for personal and team use, reporting any defects or loss.

Person specification

Qualifications

Essential criteria

• Educated to GCSE or equivalent in Maths and English grades C and above, or equivalent work-based experience.

Desirable criteria

• Experience of a range of IT packages including Microsoft.

Knowledge/Experience

Essential criteria

• Experience of working with the general public.
• Experience of working in a healthcare setting.
• Experience of working with children, education staff, and parents in schools.
• Experience and ability to communicate with children who may be upset and require individual support.

Desirable criteria

• Experience of working autonomously and within a team.

Skills

Essential criteria

• Ability to work as part of a team.
• Ability to organise and prioritise own and team members' work when required.
• Ability to work under pressure.
• Effective time management skills and ability to prioritise workload and work under pressure.
• Excellent interpersonal skills and effective partnership working.
• Ability to communicate well verbally and in writing.
• Working knowledge of Microsoft Office.
• Ability to fulfill travel requirements independently across localities and assist in manoeuvring and carriage of equipment to vaccination sites.
• Flexibility in availability to meet service needs, including early mornings, early evenings, and weekends if required.
• Able to carry equipment from clinic base to schools; light physical effort in line with Health and Safety guidance.

Values

Essential criteria

• Continuous Improvement
• Accountability
• Respectfulness
• Enthusiasm
• Support
• Responsive to service users
• Engaging leadership style
• Strong customer service belief
• Transparency and honesty
• Discreet