Clinical Support Worker Immunisations

North West Borough Healthcare NHS Foundation Trust; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking healthcare organization dedicated to improving community health through immunisation programs. In this role, you will manage clinical administration, support vaccination sessions in schools, and ensure effective communication with families and stakeholders. Your ability to work under pressure, prioritize tasks, and collaborate with a diverse team will be essential. This position offers an opportunity to make a meaningful impact in public health while developing your skills in a supportive environment. If you are passionate about healthcare and community service, this is the perfect opportunity for you.

Qualifications

• Educated to GCSE or equivalent in Maths and English grades C and above.
• Experience of working in a healthcare setting and with children.

Responsibilities

• Manage clinical administration and maintain health records.
• Coordinate school-based immunisation programmes and support vaccination sessions.
• Communicate effectively with families and schools regarding immunisation.

Skills

Teamwork

Time Management

Communication Skills

Organizational Skills

Flexibility

Interpersonal Skills

Education

GCSE in Maths and English

Tools

Microsoft Office

Job description

Detailed job description and main responsibilities

Managerial
1. Be responsible for the management and prioritisation of clinical administration generated within own workload.
2. Respond to changing situations and prioritise work accordingly within own workload.
3. Maintain health records within own workload as per Mersey Care Record Keeping Policy.

Leadership
4. Mentor new team members and support students and other staff (at equivalent or lower band).
5. Attend team meetings and other meetings as delegated by the team leader.
6. Submit reports / audits / data collection and returns as required.
7. Keep contemporaneous records.
8. Ensure communication flow as per communication strategy.
Clinical
9. Following appropriate training and assessment participate in the vaccination of children receiving the Nasal Flu immunisation under the guidance of the immunisation nurse.
10. Input clinical data into the clinical systems interpreting and identifying patterns in vaccine uptake to inform the V&I coordinator for future planning.
11. Receive and report accurately and in a timely manner, clinical enquiries from families, schools and other agencies.
12. Provide meaningful feedback to GP's and other stakeholders about vaccine uptake amongst specific population groups.
13. Support in the delivery of sessions at schools and other community settings.
14. Participate as part of the team in Immunisation related Public Health work/ health promotion activities in schools and other settings.

Non-Clinical
15. Maintain all immunisation records within workload as per Mersey Care Record Keeping Policy.
16. Co-ordinate all relevant documentation in respect of school-based immunisation programmes including consent forms and re-call letter to absentees.
17. Attend and provide effective support at immunisation sessions in schools, ensuring each child has a correct consent form and as directed by the Lead clinician.
18. Upload appropriate data onto systems as required.
19. Be responsible for the ordering of equipment and resources and arrange for the repair and maintenance of any equipment for the Immunisation team.
20. Be responsible for the care and safe keeping of equipment issued for personal and team use and to report any defect or loss.

Training & Education
21. Attend staff meetings and Continuous Professional Development Reviews (PDR).
22. Access appropriate training as identified within PDR.
23. Following appropriate training, have an awareness of Mersey Care Child Protection Policy and work within guidelines.
24. Attend all mandatory training as per Mersey Care requirement.
Clinical Governance/Research and Audit
25. Ensure quality standards as per Mersey Care Record Keeping Policy in respect of record management and storage within own workload.
26. Adhere to Mersey Care policies and procedures maintaining strict confidentiality.
27. Contribute to the development and review of new administrative/IT systems within Mersey Care.
28. Participate in recording and processing of immunisation statistics, e.g., Universal Childhood.
29. Flu/Health Care Worker Flu Immunisation, to facilitate audit and evaluation.
30. Contribute to the collection and maintenance of evidence for Care Quality Commission (CQC) outcomes.

Communication
31. Work as part of a skill - mix team actively promoting vaccination uptake.
32. Communicate with school staff and children to obtain up to date demographic details in respect of children and young people within own workload.
33. Report any incidents of verbal, physical or threat of physical abuse to line manager.
34. Be an advocate to children, young persons and adults encouraging them to make an informed choice about immunisation.
35. Effectively liaise and communicate with other agencies involved with the client groups and their carers with reference to immunisation.

Person specification

Qualifications

Essential criteria

• Educated to GCSE or equivalent in Maths and English grades C and above, or equivalent workbased experience

Desirable criteria

• Experience of a range of IT packages including Microsoft

Knowledge/Experience

Essential criteria

• Experience of working with general public
• Experience of working in a healthcare setting
• Experience of working with children, education staff and parents in schools
• Experience and ability to communicate with children who may be upset and require individual support

Desirable criteria

• Experience of working autonomously and within a team

Skills

Essential criteria

• Ability to work as part of a team
• Ability to organise and prioritise own and team members work when required
• Ability to work under pressure
• Effective time management skills and ability to prioritise workload and work under pressure
• Excellent interpersonal skills and effective partnership working
• Ability to communicate well verbally and in writing
• Working knowledge of Microsoft Office
• Ability to fulfil the travel requirements for this post i.e., travel for work purposes independently across localities and be able to assist in manoeuvring and carriage of equipment to vaccination sites i.e., vaccine porters
• Flexibility in availability to meet the needs of the service. During times of increased service pressure flexible working hours including early morning planned sessions and occasional early evening and weekend work may be required
• Able to carry equipment from clinic base to schools. Light physical effort in line with Health and Safety guidance

Desirable criteria

• Evidence of involvement in teaching or group work
• Working knowledge of Microsoft Office "Power Point" package

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Job Description (PDF, 161.7KB)
• Functional requirement (PDF, 392.6KB)
• A Great Place to Work (PDF, 2.1MB)
• Our People Promise and Charter (PDF, 5.8MB)