Clinical Support Worker Higher Level (HCA) Lymphoedema

Livewell Southwest; Plymouth; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare service provider in Plymouth seeks a Clinical Support Worker specializing in Lymphoedema. This role focuses on patient care, self-management education, and collaborative work with Lymphoedema Specialists. Ideal candidates should possess NVQ III in Care or equivalent and be enthusiastic about patient support. The position offers opportunities for professional development and operates within a 7-day service framework.

Benefits

Protected CPD time

Leadership programs

Funding for qualifications

Qualifications

• Ability to demonstrate skills and knowledge equivalent to NVQ III in Care.
• Experience in formulating therapeutic relationships.
• Previous experience in a healthcare setting.

Responsibilities

• Deliver a competent level of HCA support focused on patient needs.
• Assist with education for patients in managing Lymphoedema.
• Maintain accurate clinical records in accordance with guidelines.

Skills

Effective communication

Ability to work independently

Time management

Understanding of physical health

Ability to travel to patient homes

Education

NVQ III in Care

Maths and English GCSE grade 4 or above

Care certificate

Job description

Clinical Support Worker Higher Level (HCA) Lymphoedema

Proposed Interview date: Tuesday 21st October 2025

We require a dedicated and compassionate Lymphoedema support worker, who is inquisitive and enthusiastic to learn, able to work autonomously.

To work without direct supervision within the clearly defined boundaries of your competencies and carry out specific delegated clinical tasks and responsibilities, prioritising work in line with policies and procedures.

There are many educational opportunities linked to role and the Lymphoedema scope of care, this is a pivotal role requiring you to work collaboratively with the LymphoedemaSpecialists Nurses, wider MDT and our patient community.

Promoting the highest standards of care in line with the latest guidance, research and information.

With appropriate information and the help and support of our lymphoedema specialist practitioners, there is much that patients can do to help themselves in the management and control of their condition.

This role will require you to support with educating our patients to self care with this life long condition, in the management and control of their condition, patient education, advice and support is now at the forefront of care.

This role may not be eligible for sponsorship under the Skilled Worker route.

Please note that Livewell may close the job advertisement earlier than the specified deadline.

All staff are expected to be able and willing to work across a 7 day service.

Main duties of the job

Setting/Area Covered: Patient population. In a clinic setting in Plymouth, NorthwestCornwall, and withinSHWD.

Shift Pattern:Monday to Friday 08:30 to 16:30.

To deliver and effective and competent level of HCA supportand consistently deliver a patient focused provision which promotes goodcustomer service and effective working relationships.

To take a holistic approach to patient management, carryout tasks and treatment plans as directed by registered staff, ensuring toreport back to the appropriate worker any changes in clinical conditions andmaintain accurate clinical records.

Referral Sources:From any professional for patients resident in the areas covered.

Depending on role you will be required to work within adefined geographical area undertaking specific clinical nursing duties topatients in a variety of settings such as their own homes, care homes, othercommunity locations or clinic settings.

To assess care needs, including observing anychanges in clinical conditions and reporting the findings to appropriate level

Additional skillsrequired unique to service area:linked to TissueViability scope of wound management, and skills and competence as listed in theclinical presentation. Skillsand knowledge in promoting self-care, and the use of digital technology.

About us

Livewell Southwest is an independent, award-winning socialenterprise delivering integrated health and social care services acrossPlymouth, South Hams, and West Devon, with specialist services in parts ofDevon and Cornwall. Our teams work in community hospitals, GP practices, sportscentres, and health hubs.

As an organisation with a strong social conscience we are guided by our values,kindness, respect, inclusivity, ambition, responsibility, andcollaboration. We focus on transforming services to ensure sustainability, whileempowering staff and those we serve.

We involve the people we care for, along with their families and carers, inshaping the care they receive, striving to deliver the right care at the righttime and place. Centering our work on individual needs helps people leadhealthy, independent lives.

We prioritise employees' development, offering protected CPD time, trainingpathways, leadership programs, and funding for qualifications like the CareCertificate and Nurse Training Scholarships. Our induction and preceptorshipprograms ensure a smooth transition into our organisation.

Livewell Southwest values diversity and encourages applications from allsections of the community, including those with armed forces experience, lived experience of mentalhealth, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during theapplication process, contact the Recruiting Manager listed in the job advert.

Job responsibilities

Additional duties and responsibilities unique to service areaspecialist Lymphoedema knowledge, and competencies, including education both formal sessions and informal.

Working collaboratively the Lymphoedema Specialists Nurses.

To support with the treatment of patients with Lymphoedema

To have an educative role with other healthcare professionals

To promote emotional wellbeing through supporting patients and family

To promote early intervention reduces the need for time consuming intensive therapy and lowering hospital admission rates for cellulitis.

A Lymphoedema specialist led service will be provided (which is primarily a clinic-based service but in exceptional circumstances will support patients in a community setting for Chronic Oedema with Lymphatic Deficiency (COLD) patients. This provision will include:

• Palliative treatment related to Cancer
• Secondary Lymphoedemas
• Primary Lymphoedemas
• Lipoedemas
• Complex Lymphovenous oedema, which are not responding to treatment

To be responsible for contributing to the planning, monitoring, and evaluating of patient centred care. Reporting back to the registered nurse and escalating concerns as required.

Following a Registered Nurse or Assistant Practitioners assessment of need the post holder will then implement a planned programme of care, with the support of a Registered Nurse.

To act as a role model for all staff and students demonstrating clinical skills and high standards of practice and professional conduct.

To take responsibility for your own personal and professional development, maintain competence, knowledge, and skills commensurate with the role.

To participate in Reflective Practice, Practice Supervision and Appraisals and line management supervision as per policy.

To take a flexible approach to supporting colleagues in times of caseload pressures, including working with colleagues to maintain support across the teams with the resources available.

Responsibility for People Management

To be responsible for contributing to the planning, monitoring, and evaluating of patient centred care. Reporting back to the registered nurse and escalating concerns as required.

Following a Registered Nurse or Assistant Practitioners assessment of need the post holder will then implement a planned programme of care, with the support of a Registered Nurse.

To act as a role model for all staff and students demonstrating clinical skills and high standards of practice and professional conduct.

To take responsibility for your own personal and professional development, maintain competence, knowledge, and skills commensurate with the role.

To participate in Reflective Practice, Practice Supervision and Appraisals and line management supervision as per policy.

To take a flexible approach to supporting colleagues in times of caseload pressures, including working with colleagues to maintain support across the teams with the resources available.

Responsibility for administration

To maintain accurate records, which are confidential, contemporaneous, and legible, with all care given documented at the time in line with clinical guidance in Livewell Southwest policies.

You will be expected to participate in standard of patients records by audit or peer review and have a regular open discussion with team members.

Make appropriate records in the multi-disciplinary patient file and / or electronic records, which may be required to be counter-signed by a registered nurse.

Complete on time and submit all necessary forms, documentation, including IT data and forward as required by the manager/organisation.

To always maintain and preserve confidentiality, and be aware of GDPR, Access to Health Records and Consent for Treatment.

To access NHS email and other information through Livewell Southwest intranet.

To be responsible for organising own time management daily in line with caseload demands, using own initiative and be flexible when organising own workload on a day-today basis, which is often unpredictable in order to respond to the needs of the service.

Where appropriate, to organise hospital records upon delivery ensuring they are available to the correct clinician. Using the appropriate clinical systems to track and trace and returning when completed.

Person Specification

Qualifications

• Maths and English GCSE grade 4 or above (A-C)
• NVQ III in Care (or evidence of working towards) or able to demonstrate the skills knowledge & ability to work to this level.
• Care certificate

Experience

• Experience of formulating
• therapeutic relationships
• Previous experience of working within a health care setting.

Knowledge

• Understanding of physical health, mental health and learning disabilities.
• Understanding of the role of Clinical support worker / Heath care assistant and boundaries
• Willingness to learn Evidence of previous professional development Evidence of recent study

Specific Skills

• Ability to access/travel to patient homes across the locality
• Effective communication and interactive skills including oral, written and IT
• Ability to use initiative and work independently
• Good time management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Full-time,Part-time,Job share,Flexible working